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MisterLaTay's avatar
MisterLaTay
2 years ago
Solved

[Resolved] Sims 2 and Sims 3 won't run after 25 Jan 2024; Windows 11

Since the update on EA App on 24-25 January 2024, just less than a week ago. I have issues with both 'The Sims 2' and 'The Sims 3' are unable to be played on my Windows 11 PC via EA App. The Sims 2 ...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @MisterLaTay  If you fixed the issue before now, you likely ran the Alder Lake patch.  The patch should work indefinitely, but its effects are undone if you uninstall and reinstall the game, or if you repair it (or if the EA App decides to repair it).  I don't know what happened in your particular case, but I wouldn't be surprised to hear that the App ran a repair for no apparent reason.

    The problem is absolutely, definitely, the CPU, or rather something about the CPU that doesn't get along with the game.  Some processors are always affected, and some never are, but in over two years, I have yet to see a case where one particular model is affected only some of the time.  No update or driver has had any effect.

MisterLaTay's avatar
MisterLaTay
2 years ago

Here you go.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@MisterLaTay  I was actually asking for the entire dxdiag, saved as a text file.  This screenshot has barely any information, and almost nothing useful, as opposed to the much longer full report.  However, in this particular case, your issue with Sims 3 at least is clear: you have a 12th-gen Intel processor on which Sims 3 doesn't start correctly.  Please see the accepted solution of this thread for workarounds:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-won-t-open-Alder-Lake-Intel-12th-gen-CPU/td-p/11057820

For Sims 2, please create a new thread in the Other Sims Games forum:

https://answers.ea.com/t5/Other-The-Sims-Games/bd-p/other-sims-games-en

I don't know enough about the game to help with it, but there are others on that forum who do.  Please attach a dxdiag (the whole text file) when you post there.

  • MisterLaTay's avatar
    MisterLaTay
    2 years ago

    @puzzlezaddictOk, here is the text version one.

    Also, the problem with Alder Lake Intel 12th gen CPU was resolved before about a year ago. I am confused why this happen again now. Should I expect this problem to happen every time the EA App has its major update or something? That would be so annoying.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @MisterLaTay  The Alder Lake issue was never resolved, at least not for Sims 3.  There was a rumor it had been, but I only saw a couple of reports, and most of the affected users still needed a workaround.  From the number of posts about it, including on new machines and fresh installs of Windows, it's clearly still an issue.  And from the error reports in your dxdiag, it's clearly your issue as well.

      • MisterLaTay's avatar
        MisterLaTay
        2 years ago
        @puzzlezaddict Of course, of course, they gonna leave it to the customers like myself to figure the way out though this forum themselves. But I had fixed it before last year and just played the game the weekend before.

        So I have expect this to randomly happen again and again and keep fixing it myself over and over? Because I start to wonder the actual cause must be something else besides the CPU. Suppose it be some updates along the entire year or recently with the apps, windows, or drivers that cause this.

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