Re: sims 3 64 bit & metal keeps crashing?

@Luisxxluisxx  EA's refund policy is that you can only get a refund within two weeks of buying a game even if you've never been able to play it.  Sometimes support reps will make small allowances beyond that, but the time frame tends to be on the scale of three or four weeks, not several months.  So I doubt you could get a refund for Sims 3.  You're welcome to try though.

https://help.ea.com/en/contact-us/

If you'd like to troubleshoot your issue, please let me know what happens when you play, or try to play.

Any more advice I switched to window mode and decreased the graphics and still nothing it keeps crashing! Before I would get the spinning rainbow and freezes and now I get it just kicking me out. I am playing with the game on window and the lowest graphics. 

=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 3 GPU Memory: 5 CPU: 1 RAM: 5 CPU Speed: 1400 Threading: 3
Adjusted CPU: 2380 RAM: 16384 Adjusted RAM: 15872 Cores: 4
Card Found in DB: 0
=== Machine info ===
OS version: Mac OS X Version 10.16 (Build 20C69)
OS prod type: 0
OS major ver: 10
OS minor ver: 16
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 1
CPU: MacBookPro15,4
Brand: Intel(R) Core(TM) i5-8257U CPU @ 1.40GHz
Family: 8
Model: 7
Cores: 4
HT: 1
x64: 1
Memory: 16384MB
Free memory: 3918MB
User: jennyslaughter
Computer: Jennys-MacBook-Pro
=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Plus Graphics 645
Name (database): Intel Iris Plus Graphics 645 [Found: 0, Matched: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 3ea6, Board: 00000178, Chipset: 0001
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
=== Options ===

@jellybelly8291  Try playing while your computer is completely offline.  You can sign into Origin and put it into offline mode, then disable wifi before launching the game.

If that doesn't help, please let me know which packs you have installed, what world(s) you're playing in, and whether you use mods and custom content.

Hi my game is crushing when i supposed to go to map screen, then screen start "jumping". 

My app info:

Also when game finally start, I can play like 15 min and game stop and i can't do anything 

@hanaha5  Please move your entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just start a new save and see whether you can play normally.

If the game crashes, please try playing in windowed mode: cmd-return switches between fullscreen and windowed.  If that doesn't help either, try turning down the lighting and tree detail settings to the minimum.  Change the settings at the Main Menu, then quit to desktop before loading a save.

If none of this helps, please list the packs you own and the world(s) where you're playing.

Hey,

I'm looking for help with my Sims 3 game. It keeps crashing whenever I try and move my household in. So far I have restarted my computer like 10 times, I've repaired the game, cleared the cache and removed all my CC.

I've attached my computer spec and what it says when it crashes

Please help me!! Thanks in advance 

@idacombley  Which packs do you have installed, and if you have Pets, is there a pet in the household you're trying to move in?  That often causes crashing on hardware like yours.

Please also let me know whether you have mods or custom content installed.

Hey,

I do have pets installed and have a cat and a dog in the household I'm trying to move in.

Currently, have all my CC taken out but still have the nraas mod installed which I haven't had any trouble with before.

Thanks!

@idacombley  NRaas mods should be perfectly fine.  Moving in a household that contains pets is apparently not for a lot of players.  So if you can't do so, try creating a household with only human sims and then adopting a pet.  Keep a backup copy of your save, in case the new pet causes more crashes.  You can use "save as" to rename the save just before the adoption, which will create a new save under the new name and leave the older one intact.

I uninstalled origin and redownloaded through Safari and that seemed to be a temporary bandaid, but now its crashing again.

I don't think having a pet is an issue because after the Safari download it played fine for a few hours.

Can you think of anything else which would be an issue?

Thanks so much for your help

@idacombley  The Safari download is a coincidence: it doesn't matter how you download Origin as long as you get the correct installer.  What may have helped was uninstalling and reinstalling Origin, although that may be a coincidence too.  Try putting Origin in offline mode before you launch the game—that should prevent most of what Origin does behind the scenes.  You can also use the Origin reset tool for macOS to clear its cache and remove certain other files:

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

But be sure to repair the game afterwards to restore the files that allow your store content to work; these are stored within a folder that the reset tool deletes.

And out of curiosity, were you playing the same save that kept crashing, except this time it didn't?  That would be an interesting development.

Hey.

Yes I saw playing the same save and it started working for a while but now is crashing again. Resetting origin now and will see if that makes a difference.

Thanks!

Update: did not make a difference ☹️

@idacombley  Does it help to play while Origin is in offline mode?  What about while your computer is completely offline, as in, disable wifi before opening Sims 3?

Also, what world are you playing in, and do you have any non-NRaas mods installed at the moment, or any custom content?  How long can you play before the game crashes; does it crash at the same time, either sim-time or after you've played for a certain length of time; and is there anything special happening within the game at the time of the crashing?

I also noticed you updated to Big Sur since you first posted.  Unfortunately, Sims 3 seems a bit less stable in Big Sur than in Catalina, although that's more anecdotal than proven at this point.

Origin won't let me play any of my games in offline mode, unfortunately. Currently playing in Moonlight Falls and CC is out with no other mods. Can play the game for a minute (I timed it haha) when I stay on the home lot when but I try to go to town view it crashes almost instantly. Nothing special at all going on with the game.

Today I tried completely uninstalling everything and then redownloading and that did nothing, I've clear my current game files and deleted all the Cache files you should when you're having issues. 

Thank you so much for all your help I really appreciate it!

Update: now it has started crashing sooner, around 20 seconds

@idacombley  What happens when you try to launch Sims 3 while offline?  If you're getting a separate error, that might be worth addressing.

Hello, I have exactly the same problem with crashing. I tried playing the new version of sims a few times on my Mac, but from the very first time it started crashing. I tried different accounts and computers and that was not the problem, because the crashing continued every time. It normally starts either straight away after I open the town map or after about 5 minutes of playing. The process of crashing is always the same- it freezes, then starts glitching and the screen starts flickering . At this point I can hear everything in the game and move the mouse, but I can’t do anything, even open the menu. It really upsets me as the computer is new, and if there is anything that could help me I would be very grateful. 

@alkuch  Even playing on different computers, you might see the same issue with the same root cause if those computers had similar enough hardware.  I'm not saying this is definitely true, just that it's possible.  So please attach a deviceconfig.log from each computer to a post; the file is in Documents > Electronic Arts > The Sims 3.  (You'll need to manually open the folders; the file won't show up in a search.)  You can delete your user and computer names, about 25 lines down, but there's nothing else in that file that can identify you.

Please also list the packs you currently have installed, and the world(s) in which you've seen the problem.

=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 3 GPU Memory: 5 CPU: 4 RAM: 5 CPU Speed: 2400 Threading: 3
Adjusted CPU: 4080 RAM: 8192 Adjusted RAM: 7680 Cores: 4
Card Found in DB: 0
=== Machine info ===
OS version: Mac OS X Версия 10.16 (Выпуск 20C69)
OS prod type: 0
OS major ver: 10
OS minor ver: 16
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 1
CPU: MacBookPro15,2
Brand: Intel(R) Core(TM) i5-8279U CPU @ 2.40GHz
Family: 8
Model: 7
Cores: 4
HT: 1
x64: 1
Memory: 8192MB
Free memory: 36MB
User: macbook
Computer: MacBook-Pro
=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Plus Graphics 655
Name (database): Intel Iris Plus Graphics 655 [Found: 0, Matched: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 3ea5, Board: 00000178, Chipset: 0001
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0

About the Packs, I have quite a lot, but last time I tried to play just with the Base game and Late night with minimal graphics settings, but it still crashed.

@alkuch  The deviceconfig is reporting you had almost no free memory when you opened Sims 3.  This could be a reporting error, but if it's accurate, it would explain the crashing: with your OS constantly swapping memory, the game might not be particularly stable.  So try playing immediately after restarting your computer, with nothing else running other than Origin.

If you get another crash, restart your computer and try again, this time opening the Activity Monitor first.  (It's in Applications > Utilities.)  Click the Memory tab, and let me know how much memory is being used before you open Origin, after you open Origin and before you launch the game, and after a save loads.  Switch the game to windowed mode (cmd-return) so you can see the AM in the background.

Hey! I tried it again with no wifi and it lasted a bit longer, maybe just under a minute. 

I also loaded up another save with a different family and world and it worked completely fine, nothing happened at all, so I think its got something to do with the Moonlight falls family.

Is there anything else I can do to fix it or do you need any more info? I really appreciate all your help 

@idacombley  Since you're comfortable with NRaas mods, add ErrorTrap, Overwatch, and MasterController, if you haven't already.  If you have StoryProgression, pull that one out for now—it can be quite heavy, especially in worlds with a large population.  Open the save, let the game clock run for a sim-minute, pause, then run a town reset: click on City Hall and select NRaas > MasterController > Town Options > Reset Everything.  This might take a few minutes to run, depending on how developed the world is.

When it's finished, use "save as" to rename the save, quit (without saving), delete the five cache files in your Sims 3 user folder, reload, and see whether you can play.  For reference, the cache files are:

• CASPartCache.package
• compositorCache,package
• scriptCache.package
• simCompositorCache.package
• socialCache.package

@alkuch  Okay, so free memory isn't the issue.  1.22 GB is about what my game uses when I load a new save, or one that I haven't played much yet, so that's normal.

Sims 3 has always had a problem releasing memory when exiting to the Main Menu: some of the data from the save that was just closed remains in memory, and it can be superimposed on the next save you load.  This can cause all kinds of weird glitches, so it's never a good idea to switch saves at the Main Menu unless you don't intend to save your progress.

At this point, it's a good idea to start from scratch, at least for now, and see if we can get the game stable enough to play.  Move your entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop; when you open the launcher, a clean folder will spawn with no content.  Don't add anything to the folder at this point.  Load the game to the Main Menu, cmd-return to switch to windowed mode, turn all the graphics down to the minimum settings, and quit to desktop.  Restart your computer, reload the game, start a new save in Sunset Valley, and let me know how it runs.

Please also let me know which packs you currently have installed on this computer, since I know you've tried playing with only a few.