Re: sims 3 64 bit & metal keeps crashing?

My game crashes when I'm in live mode usually after around 15 minutes of gameplay, let me know if you need any specs. 

Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 3 GPU Memory: 5 CPU: 1 RAM: 5 CPU Speed: 1100 Threading: 3
Adjusted CPU: 1470 RAM: 8192 Adjusted RAM: 7680 Cores: 2
Card Found in DB: 0
=== Machine info ===
OS version: Mac OS X Version 10.15.5 (Build 19F101)
OS prod type: 0
OS major ver: 10
OS minor ver: 15
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 1
CPU: MacBookAir9,1
Brand: Intel(R) Core(TM) i3-1000NG4 CPU @ 1.10GHz
Family: 8
Model: 7
Cores: 2
HT: 1
x64: 1
Memory: 8192MB
Free memory: 230MB
User: 
Computer: 
=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Plus Graphics
Name (database): Intel Iris Plus Graphics [Found: 0, Matched: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 8a5c, Board: 0000020d, Chipset: 0007
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
=== Options ===
AnimationSmoothing 0
LightingQuality 1
GeneralReflections 0
TextureQuality 2
VisualEffects 2
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 3
TreeQuality 1
DrawDistance 2
MaxActiveLots 1
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 1
Audi🤭utputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 0
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 161
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 0
EnableTombResets 1
EnableInGameStore 0
EnableTelemetry 1
EnableMemories 3
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 0
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 1
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1
=== Default Options ===
AnimationSmoothing 0
LightingQuality 2
GeneralReflections 1
TextureQuality 2
VisualEffects 2
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 2
TreeQuality 1
DrawDistance 2
MaxActiveLots 1
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 1
Audi🤭utputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 1
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 0
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 1
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1

@saranandlamine96  Does it help to play on the absolute minimum settings?  Your processor and graphics chip are quite weak for Sims 3, although you should still be able to play.

@JordanRiley94  Your deviceconfig would be great; how to find it is in the post immediately above yours.

hi i am having the same issue. i am very sad and frustrated as i was so excited to play. my gmae crashes everytime i get on it. usually when i try and save, or before i even get into the main screen. is there any fix for this yet?

hi, i am having a similar issue - ever since i began playing around a week ago it's been constantly freezing every couple of minutes and it makes it quite hard to play

around 15 minutes ago i launched the game to play it and when i began actually playing it became REALLY glitchy, it came up with weird splotchy patterns of black on the screen almost like the graphics were half loaded or something, and the blue controls/menu part down the bottom wasn't there like it usually is

i kept closing my laptop and opening it again as it kept doing it and then my laptop completely freaked out and turned off, made this weird buzzy sound and the apple logo came up on the screen saying that there was an error and it had to restart, i also had something come up saying 'kernel panic' which i researched a bit and apparently it's quite bad for that to happen.. this is a long explanation but i'm not sure what to do or if i should even launch the game again :/

also i'm definitely not a tech person at all i really don't know much about IT or computers or anything like that 

my laptops info is:

macOS catalina

version 10.15.7

macbook pro: 13 inch, 2019, two thunderbolt 3 ports

processor: 1.4 GHz quad-core intel core i5

memory: 8 GB

graphics: intel iris plus graphics

Hello. This is my first time posting in a thread, so my apologies if I do something wrong.

My error says the following:

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [35949]

This is immediately after I start a new world and select household. I will try starting a new sims 3 file by deleting the ts3 file in electronic arts folder (which would mean starting everything over), this will most likely fix my issue, however outside of this, I do frequently experience crashes. At first I did experience any, but after a while it was once every couple of hours, then just yesterday it was once every 15-20 mins. Now I can't even start a new game. I do think the crashing will return eventually. Hence I'm asking here for advice on what can prevent them/make them less frequent.

My deviceconfig.log : 

=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 1 GPU Memory: 5 CPU: 1 RAM: 5 CPU Speed: 1600 Threading: 3
Adjusted CPU: 2320 RAM: 8192 Adjusted RAM: 7680 Cores: 2
Card Found in DB: 0
=== Machine info ===
OS version: Mac OS X Version 10.15.7 (Build 19H2)
OS prod type: 0
OS major ver: 10
OS minor ver: 15
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 1
CPU: MacBookAir8,1
Brand: Intel(R) Core(TM) i5-8210Y CPU @ 1.60GHz
Family: 8
Model: 7
Cores: 2
HT: 1
x64: 1
Memory: 8192MB
Free memory: 16MB
User: 
Computer: 
=== Graphics device info ===
Number: 0
Name (driver): Intel UHD Graphics 617
Name (database): Intel UHD Graphics 617 [Found: 0, Matched: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 87c0, Board: 00000150, Chipset: 0002
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
=== Options ===
AnimationSmoothing 1
LightingQuality 2
GeneralReflections 1
TextureQuality 2
VisualEffects 2
TerrainQuality 1
EdgeSmoothing 2
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 3
TreeQuality 3
DrawDistance 1
MaxActiveLots 1
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 1
Audi🤭utputMode 1
VoiceLevel 114
SoundFXLevel 113
MusicLevel 28
AmbientLevel 109
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 0
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 978943
SimWhileMinimized 0
TwelveHourClock 0
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 0
EnableIntroTutorial 0
EnableTombResets 1
EnableInGameStore 0
EnableTelemetry 0
EnableMemories 2
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 10
AgingStageLengthTeen 21
AgingStageLengthYoungAdult 27
AgingStageLengthAdult 36
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 5
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 1
SummerLength 10
FallLength 11
WinterLength 10
SpringLength 11
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 1
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1
=== Default Options ===
AnimationSmoothing 0
LightingQuality 1
GeneralReflections 0
TextureQuality 1
VisualEffects 1
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 1
TreeQuality 1
DrawDistance 1
MaxActiveLots 1
NumMaxActiveLotOptions 6
AdvancedRendering 0
AudioQuality 1
Audi🤭utputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 1
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 0
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 1
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1

@sophtoph4  Please try playing in windowed mode (cmd-enter to switch at the Main Menu or in-game).  If that doesn't help, lower all the settings to their minimums and test.  You'll need to do this at the Main Menu, then quit to desktop and reload, rather than switching in-game.

If none of this helps, please attach your deviceconfig.log, in Documents > Electronic Arts > The Sims 3.  You'll neeed to manually open the folders; the file won't show up in a search.  You can delete your user and computer names, about 25 lines down, but there's nothing else in that file that can identify you.

@paradise12233  Kernel panics are always a bad sign.  If you can, please take your Mac into an Apple Store or a certified to get it checked out.  In your situation, I wouldn't be comfortable doing anything on the computer before someone had examined it.

@kaat31  Thanks for the info.  So you're aware, the graphics chip in your Mac is actually under the minimum requirement for Sims 3.  While that doesn't mean you can't play, it does mean you may have to play on low settings.  Try windowed mode first, and if that doesn't help, try lowering all the settings to their minimum at the same time.  If that helps, you can raise one setting at a time to see which one(s) cause problems.  If you do find a particular setting or settings that cause more crashes, I'd love to know what they are.

What is going on with this game? I have NEVER had any of these problems before. Whenever I speed up time on my game, it automatically freezes and ends up crashing if I do not exit the window and come back. This makes this game highly unplayable and unacceptable. Why are we constantly spending our money or giving props to a game that DOES NOT WORK.

@LlamasandDaveee  It would be helpful to know your computer's specs and the settings you're using.  Please attach your deviceconfig.log, in Documents > Electronic Arts > The Sims 3.  You'll neeed to manually open the folders; the file won't show up in a search.  You can delete your user and computer names, about 25 lines down, but there's nothing else in that file that can identify you.