@dragonlover32 If you install one store item into the new folder, does the launcher still work, and does the item show in-game?
@aodoherty Same question: if you start with a clean Sims 3 folder and reinstall one item, does it show up? If so, please restart your computer and make sure the item still works.
This is happening in the newly created sims 3 folder
I tried from Safari
This is happening on Firefox.
Also after canceling the progress..
unable to click any button on launcher. I have to force quit.
This is the sims 3 pack file from TSR.
Unable to install anything...
@aodoherty wrote:This is happening in the newly created sims 3 folder
I tried from Safari
This is happening on Firefox.
Also after canceling the progress..
unable to click any button on launcher. I have to force quit.
This is the sims 3 pack file from TSR.
Unable to install anything...
Hi!
I was getting the very same error message you are getting. I tried all the advice given in this thread, but nothing seemed to be working for me. In the beginning, I thought some tool on my computer was messing around with the OS, so I decided to try to install the Sims 3 on a clean Mac. Same results, same error message. Then, I thought it had to do with being on Mojave, so I tried on Catalina. Wrong again: same results, same error message.
I couldn't understand it. How come that some people were able to solve their issues with these instructions but we did not? At the same time, I realized that all of us who were getting that error had something in common: the bottom icons in our launchers were greyed out. Otherwise, people who got it to work seemed to have their icons properly working.
Although it might seem like a minor glitch, it made me think that both things had to be related. So, if the game was not able to recognize the installed games, maybe the whole thing happened because something had gone wrong during the installation. Yet, it had to be something that origin was not fixing during the "repairs".
Long story short: I got it to work. @puzzlezaddict was right. You do need to create the missing Installer Data folder. However, you need to uninstall the Sims 3 first -yeah, I know, it's a bummer- and do things in this specific order. Follow these steps:
If the terminal says "mkdir: Installer Data/: File exists", it means you had already created the folder. Don't mind.
Now, if you open the Sims 3 launcher, you will see that the bottom icons work as they were expected to. If they do, you will now be able to install the content you want, both manually and from the Sims 3 store.
If something does not go as expected, please post it here!
Regards,
@borjagq I've been wondering whether the packs not showing as installed had anything to do with the error, but I wasn't sure how to test. I wonder whether merely deleting the Installer Data folder, reseting Origin, and repairing the game would be enough. I'm not asking you to test, just hoping that other people don't necessarily have to uninstall and reinstall the entire game.
@aodoherty and @dragonlover32 Do your packs show as installed in the launcher? I can't remember whose are present and whose aren't. If your packs are grayed out and you haven't already uninstalled, please try a version of @borjagq's suggestion. Start by running the Origin reset tool for macOS:
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
Open a Finder window, click Go at the top of your screen, hold down the optn (alt) key, select Library, then open Application Support > Origin. If you don't see an Installer Data folder, create it. If you do see one, delete it and then create a new one.
Restart your computer, and repair the game in Origin: open your game library, right-click on the Sims 3 icon, and select Repair. Then see whether your packs show as installed in the launcher, and if they're present, try installing a store item.
If you'd like to experiment a bit and don't mind having to eventually uninstall, you can try manually deleting the folder for one of the packs, located in the Sims 3 Packs folder in Applications or Macintosh HD > Users > your usename > Applications. The pack folders are named by type (expansion or stuff) and release order, so for example Ambitions is EP02. If you do delete one of these folders, reset Origin and restart your computer before trying to download it again.
@dragonlover32 Do your expansion and stuff packs show as installed in the launcher though? I wasn't asking about Sims3Packs, sorry. I meant how the EPs and SPs have icons along the bottom of the launcher, grayed out if the packs are not installed and colored in if they are. If you're not seeing your packs listed as installed, please try the entire process I listed in my last post.
@puzzlezaddict wrote:@borjagq I've been wondering whether the packs not showing as installed had anything to do with the error, but I wasn't sure how to test. I wonder whether merely deleting the Installer Data folder, reseting Origin, and repairing the game would be enough. I'm not asking you to test, just hoping that other people don't necessarily have to uninstall and reinstall the entire game.
@aodohertyand @dragonlover32 Do your packs show as installed in the launcher? I can't remember whose are present and whose aren't. If your packs are grayed out and you haven't already uninstalled, please try a version of @borjagq's suggestion. Start by running the Origin reset tool for macOS:
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
Open a Finder window, click Go at the top of your screen, hold down the optn (alt) key, select Library, then open Application Support > Origin. If you don't see an Installer Data folder, create it. If you do see one, delete it and then create a new one.
Restart your computer, and repair the game in Origin: open your game library, right-click on the Sims 3 icon, and select Repair. Then see whether your packs show as installed in the launcher, and if they're present, try installing a store item.
If you'd like to experiment a bit and don't mind having to eventually uninstall, you can try manually deleting the folder for one of the packs, located in the Sims 3 Packs folder in Applications or Macintosh HD > Users > your usename > Applications. The pack folders are named by type (expansion or stuff) and release order, so for example Ambitions is EP02. If you do delete one of these folders, reset Origin and restart your computer before trying to download it again.
@puzzlezaddict yeah, I’d say there was no way to test that. I just took a guess given that all the cases I knew of were following this pattern. I think that the result proved it did, though. So you were right in there! 😉
I did try to repair the game before reinstalling, but it didn’t work. Taking another guess here, but maybe repairing a game does not restore the Installer Data files, as they are not “game files”, but “Origin files”. Who knows. Now that I know how to fix it, I’ll try to replicate the issue and test again in a more organized manner. I’ll let you know what the results are in case I get some free time to do it.
@dragonlover32 wrote:
@puzzlezaddictNo they are grayed out, but I am able to play with them anyway so I don’t think I’m going to mess with it
Hey there, @dragonlover32
Although my icons were grayed out, I was able to play the game with the expansion packs too. The icons being grayed out does not mess with you being able to play, but with being able to install Sims3Packs.
@aodoherty wrote:@borjagq I don’t think you need any expansion packs or stuff packs to install the store items. They are supposed to be compatible with the base game as far as I know. So it won’t matter the packs are grayed out on the launcher for installing the store items in my opinion.
@aodoherty to solve this issue, It doesn’t matter whether you have expansion packs or not.
The steps I explained in here are not to ‘solve’ the icons being grayed out or the packs being wrongly installed. Those steps are to allow the Sims3Pack files to be installed.
The icons being grayed out is just a symptom of the very same problem. When you fix the problem, both symptoms (icons being gray out and Sims3Pack not being installed) get solved at the same time. It doesn’t matter if you are not bothered by the icons being grayed out or if you don’t have expansion packs, if you fix the Sims3Packs problem, the icons will get fixed too.
And btw, the bottom icons aren’t only Expansion Packs and Stuff Packs, the Base Game has its own icon too. If you have that problem, you’ll see that the Base Game isn’t detecting itself. Here you have it on your own picture:
@aodoherty you don’t. The icons are just a side effect of the same problem. You’ll get that icons issue whether you have EPs or not, you can see it on the base game icon.
If you follow those steps, both things will get fixed, cause both are symptoms of the very same problem.
I've tried everything are suggested here but uninstalling the sims 3. Nothing worked and I'm about to delete the packs manually but cannot see Users under Applications. Will it be ok enough to uninstall the sims 3 through Origin? Uninstallation through Origin is completed. Also how do.you install one pack each? Because the origin downloads and installs them all in ONE Go automatically.
@aodoherty When I installed the game, I was asked which packs I wanted to install, in a pop-up before the base game started downloading. I would be surprised if you didn't get that pop-up, but try disabling automatic game updates in Origin: hover over your username, select Application Settings, and under Application (the first header), scroll down to Client update to see the option.
You can also cancel the pack downloads while the base game is downloading. Click on the Download Manager in the lower left corner of the Origin window to see the queued downloads, and cancel any you don't want.
To see the user Applications folder, open a Finder window, click on Macintosh HD (or whatever you've renamed your hard disk) in the left panel, then Users > your username > Applications. If you don't see Macintosh HD, click Finder in the upper left corner of your screen, then Preferences > Sidebar, and check the box next to hard disks.
I'm not able to get it working. I fixed some other stuff by trying all this. Buttt, still no downloads hahah
I uninstalled all packs and only installed the sims 3 base, but I still don't get it.
@aodoherty Did you try the long workaround to try to get your base game showing as installed? Simply uninstalling and reinstalling wouldn't be enough.
@daisyorgana Did you specifically try the longer workaround posted a few pages back? This is the one that wouldn't require uninstalling anything, but I haven't heard that it works:
This is the longer version, if the above shortcut doesn't help:
Either way, the point is to try to get your base game (and hopefully packs) showing as installed along the bottom of the launcher, rather than grayed out. It's not that the game or packs don't load, but the fact that the launcher doesn't show them as installed could be another symptom of whatever is blocking content from installing.
@puzzlezaddictI did! But it is working now. This is what I did:
1: Delete the game with all the files included. Just clear everything from the sims.
2. Delete origin
3. Clear cache in terminal by using the command ( sudo killall -HUP mDNSResponder )and restarted my mac
4. download origin again.
3. download the sims 3 base game.
4. open sims 3 launcher and make sure the icon is lighted. The EA Desk told me it shows when the launcher verified ur packs correctly. Even without it I could play the game.
5. download an EP
6. Open launcher again and check again if it is lighted up.
7. etc download more just repeat the last 2 steps till u have everything u want.
8. Download from the sims 3 store 1 by one. Not the download all button, because it will make the launcher fail downloading.
I hope it is useful for some 🙂
Hey there,
So, as @puzzlezaddict suggested, I tried replicating the original state by deleting the Installer Data folder again. As expected, the problem showed up again. This time I tried to repair the game instead of uninstalling it, and it worked! I was pretty sure I had done this already, but maybe I was wrong about it. Maybe I did not repair the game, or maybe I messed up with the folder permissions. I will keep investigating, though.
I uninstalled as per the instructions here and now it won't reinstall. It just says "finalizing." I've reset Origin a dozen times. Is there anything else I can do to get rid of this problem? I fixed it before but I have no idea how.
@andiepandie71 Reset Origin again, then try installing into a new admin user account on your Mac.
