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puzzlezaddict's avatar
puzzlezaddict
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4 years ago

Re: Sims 3: Cannot Login with email. If I go to Main Page, it keeps "Connecting."

@Oliviahuffman  Open Applications > Utilities > Keychain Access, search for Sims , and delete any entries with "Sims3" in them.  This should clear up the "connecting" issue.

You can use the Sims 3 Store website rather than buying items in-game.  This is much more reliable, and I'd recommend using Firefox in particular, which is usually more reliable than Safari or Chrome.  Once you buy items, you can download them from the store site and use the launcher to install them without ever needing to sign into the launcher or at the Main Menu.

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Oliviahuffman  Are you still getting the "connecting" message at the Main Menu if you do NOT try to login again?  If so, please clear the Sims 3-related Keychain Access data again and try without signing in, which is not necessary to play.

    If this doesn't help, please move the Sims 3 folder in Documents > Electronic Arts to your desktop, delete the Keychain Access data (for the third time), and let me know what happens.

    Can you sign into an EA website with your current username and password?  Please test and let me know as well.

    By the way, the launcher and game often don't accept passwords with special characters in them, for example & or !, so if yours has one, please change it.

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