Community AdminCan you check if Monte Vista and Riverview are showing up as installed in your launcher?
Go to "Installed Content" and there to "Lots". They should show up like this:
Mine shows like that, then when I go in game to make a new town it does not show. I cleared my cache and browsing and opened it back up and it said I needed to install it again, which I did, and it still did not show up. Ive spoken to multiple "Advisors" I wouldnt call them that after they sent me a link which had nothing to do with my problem then closed out of the chat. I have never had a problem with EA or the sims, but today opened my eyes and I am quite dissapointed.
Try reinstalling all Store Content following the method here: http://answers.ea.com/t5/The-Sims-3-Store/FAQ-The-Sims-3-Store/td-p/333394/
