Re: Sims 3 not launching on new windows 10 laptop

Thanks in advance!!

@shikaritani  First of all, please undo any compatibility setting you're using for Sims 3; the game runs just fine in Windows 10.

Your dxdiag shows that Origin is crashing repeatedly, and while it's not necessarily related to the Sims 3 issue, it's worth doing a clean uninstall and reinstall of Origin:

• Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
• Clear Origin's cache.
• Download Revo Uninstaller (the free version is fine) from here.
• Launch Revo, select Origin from the list, and click Uninstall.
• When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
• If Revo finds any remaining registry entries, select all, delete, and click Next.
• Revo will display "Remaining Data and Folders."  Select all of them except for the "Origin Games" folder, if it appears.  (This is where Origin games are installed by default.)  Delete the rest.
• Close Revo, and restart your computer.

Next, download the full Origin installer and run it.  Here's the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."  Let me know whether Sims 3 works.  If it doesn't, disconnect all nonessential peripherals (basically everything except mouse and keyboard), restart your computer, and try again.

@CirrocA  This kind of thing does get figured out most of the time.  Please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Please also let me know whether the game has ever run on this computer and whether you've ever had two EA/Origin accounts merged.