Re: Sims 3 pets: All my pets are black

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

You can attach the txt file to your post directly.

i could if you could tell me what that might solve?

Hi!

I was looking at this feed and i have the same problem! Would you be able to help me as well? I attached my dxdiag!

Thank you!!

Hello, I'm having the same problem, I got this laptop not so long ago so is there anyway of fixing it?

I tried to install the Sims 3 deluxe addition (Has Late Night and High-end Loft stuff) and the Sims 3 pets and I noticed that when I go to create a Sim, there is like a ghost on their bodies like the cursor is sitting there lighting that area up when the cursor isn't even near it. Also when I go to create a pet (dog, cat, or horse) their completely pitch black. Also when I go to install them I don't remember it ever asking for their code that comes with them. I've never had this problem before on my last computer and it was an older model than this one (windows 8). If you could check out to see if it's my computer that's not compatible or the game itself (if you can) I'd appreciate it

Sincerely,

              BlackFire860

@BlackFire860 @tarahoover  Your computer does not meet the minimum requirements as the Celeron N3050 is clocked at 1.6Ghz and the minimum requirement for this game is 2.4Ghz. The Celeron is the weak cpu chip and the integrated Intel HD Graphics chip is very weak. The Intel HD Graphics is known to have issues with the PETS pack. Intel has a video driver dated 11/6/2017. Try updating the video drivers and see if that helps.

So if I update the graphics card will I stop having problems or do I need to update my Celeron N3050 as well.

@BlackFire860 The graphics chip is part of the cpu chip (Celeron N3050). You may not be able the upgrade the cpu chip as that depends on the motherboard. You need to discuss this with a computer tech for a possible solution.

add: I took a look and I think (not positive that your cpu may be a BGA which means it may (probably) be soldered on the motherboard which means you would have to replace the whole mother board. This is why you need to talk to a technician about possible solutions.