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Re: Sims 3 refuses to launch Windows 11

@DamienBlackCross  Does your computer have a 12th-gen Intel processor?  If so, that's the issue: Sims 3 doesn't start correctly on these CPUs.  The workaround is limiting the game to one CPU core as it starts loading.  Please see the accepted solution on page one of this thread:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-won-t-open-Alder-Lake-Intel-12th-gen-CPU/td-p/11057820

If your computer has a different processor, or you're not sure what it has, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

13 Replies

  • Blas227's avatar
    Blas227
    Not applicable
    2 years ago

    Hi! I'm on a windows 11. I've tried to use the  DXDIAG information and it didnt work. I just bought the sims 3 and a few dlc. Generations and Seasons. It came with High-End Loft stuff and Late-Night packs, when I bought the base game. When I click the sims 3, the launcher comes up. But when I press the play symbol, nothing happens and it sends me to origin, without any reason. I never played the sims 3 before. Do u have any reason as to why this is happening?

  • Blas227's avatar
    Blas227
    Not applicable
    2 years ago

    *Version 1.69.43.024017 btw. No DLC/CC and no currency items either

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Blas227  The purpose of running a dxdiag is so I can read it and look for an explanation for why Sims 3 won't open.  I don't mean problems that the dxdiag flags; I mean error codes and old or missing drivers and a bunch of other details.  So please run one, if you haven't already, and attach it to a post here.  Tag me (with the @ sign) when you do so I see it.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Blas227  Sims 3 doesn't start on many 12th-gen Intel processors, including yours.  The workaround is to limit the game to one CPU core as it starts to load.  Please see the accepted solution of this thread for more information:

    https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-won-t-open-Alder-Lake-Intel-12th-gen-CPU/m-p/11057820#M248615

    Apply the workaround of your choice to TS3.exe, without the W, since you installed the game through the EA App.

  • Blas227's avatar
    Blas227
    Not applicable
    2 years ago

    @puzzlezaddict Hi! So I downloaded the git.hub link u sent for me to download, but I don't know how to launch it, after extracting the files.

  • Blas227's avatar
    Blas227
    Not applicable
    2 years ago

    @puzzlezaddict  *I meant that I don't know how to locate the TS3.exe file and how to launch the alder patch.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Blas227  Open the EA App game library, click Sims 3, select Manage > View properties, and you'll see the install location, for example:

    C:\Program Files\EA Games\The Sims 3

    Open that file path, and inside "The Sims 3," open Game, then Bin.  TS3.exe will be inside.  It might just show as TS3, with no .exe, if Windows is set to hide file extensions, but it's the same file regardless.

    Launching the patch is as simple as double-clicking it.  You'll know it's working because you'll be asked to find TS3.exe.

  • Blas227's avatar
    Blas227
    Not applicable
    2 years ago

    @puzzlezaddict hi! I double clicked the patch and when I opened the TS3 file, it didn't ask me about find the TS3.exe

  • Blas227's avatar
    Blas227
    Not applicable
    2 years ago

    wait nvm. I got it to open. Tysm for helping me!!!!!