Try clearing your browser caches or try a different browser
If that doesn't help, contact a game advisor: http://eahelp.ea.com/en/ . For help with navigating the site, see this: http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161281 There are current delays in support: http://help.ea.com/en/article/service-delays-via-phone-support-and-live-chat/
