Re: the sims 3 community will not let me create an account

Try clearing your browser cache or use a different browser.

I'm having the same problem and nothing is working! EA isn't being helpful and no one is contacting me ☹️

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@Clogsy4 wrote:

I'm having the same problem and nothing is working! EA isn't being helpful and no one is contacting me ☹️

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Try clearing your internet browser history, Use Firefox or IE. If using Safari or Chrome the sims 3 web may give you issue. You register worlds on the sims 3 web by scrolling down to the bottom of the web and redeem code. Do not do this while logged into your launcher, do this logged directly on the web. Log out clear your internet browser history then log back in, run your mouse over the store, run your mouse over my store accout and then click on purchase history. Dowload items from your purchase history your launcer will atomatically open

If you are having trouble getting your origin account to sync with the sims 3 web some say changing your passwrod in origin will kick in the sync.. If that does not work EA may have to reset your account and you would have to contact EA directly for that

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor

This is the same issue I'm having. It's driving me nuts! I want to be able to play with my friends but when I go to log in it sends me to that page to register and it won't let me register! I already checked to make sure all my passwords are right using my email, and when I exit the page it doesn't let me log in on the launcher. Please help me!!!!

if it's looping like that try clear the internet cache and or switching browsers if using safari,opera or chrome try IE or Firefox also if you have an origin account usually the sims 3 and origin use the same email and password so also try login with the email and password of origin

if in the event you need to contact CS

http://help.ea.com/en/contact-us/new/

Thanks!! So much!

If you have a pc the game uses IE (Internet Explorer) to communicate. You need to clear the browsing history in IE regardless of which browser you normally use. Windows 10 has IE11 - just search for it.