Forum Discussion

laurenk254's avatar
laurenk254
12 years ago

Re: The Sims 3 Crash to Desktop

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Sound Devices

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            Description: Speakers (Realtek High Definition Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_144DC652&REV_1002

        Manufacturer ID: 1

             Product ID: 100

                   Type: WDM

            Driver Name: RTKVHD64.sys

         Driver Version: 6.00.0001.6699 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: Yes

          Date and Size: 7/8/2013 17:08:47, 4102928 bytes

            Other Files:

        Driver Provider: Realtek Semiconductor Corp.

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

9 Replies

  • laurenk254's avatar
    laurenk254
    12 years ago

    ------------------------

    Disk & DVD/CD-ROM Drives

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          Drive: C:

    Free Space: 339.2 GB

    Total Space: 451.3 GB

    File System: NTFS

          Model: ST500LM012 HN-M500MBB

          Drive: G:

          Model: TSSTcorp CDDVDW SN-208BB

         Driver: c:\windows\system32\drivers\cdrom.sys, 6.02.9200.16384 (English), 7/25/2012 22:26:36, 174080 bytes

  • laurenk254's avatar
    laurenk254
    12 years ago

    --------------

    System Devices

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         Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26

    Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_C652144D&REV_04\3&11583659&1&E8

       Driver: C:\windows\system32\drivers\usbehci.sys, 6.02.9200.16420 (English), 9/20/2012 03:55:32, 79080 bytes

    Driver: C:\windows\system32\drivers\usbport.sys, 6.02.9200.16420 (English), 9/20/2012 03:55:33, 488168 bytes

       Driver: C:\windows\system32\drivers\usbhub.sys, 6.02.9200.16518 (English), 2/2/2013 07:19:44, 496872 bytes

         Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D

    Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_C652144D&REV_04\3&11583659&1&D0

       Driver: C:\windows\system32\drivers\usbehci.sys, 6.02.9200.16420 (English), 9/20/2012 03:55:32, 79080 bytes

       Driver: C:\windows\system32\drivers\usbport.sys, 6.02.9200.16420 (English), 9/20/2012 03:55:33, 488168 bytes

       Driver: C:\windows\system32\drivers\usbhub.sys, 6.02.9200.16518 (English), 2/2/2013 07:19:44, 496872 bytes

         Name: Intel(R) HD Graphics

    Device ID: PCI\VEN_8086&DEV_0106&SUBSYS_C652144D&REV_09\3&11583659&1&10

       Driver: C:\windows\system32\DRIVERS\igdkmd64.sys, 9.17.0010.2932 (English), 12/14/2012 02:42:22, 5353888 bytes

       Driver: C:\windows\system32\igdumd64.dll, 9.17.0010.2932 (English), 12/14/2012 02:42:34, 12615680 bytes

       Driver: C:\windows\system32\igd10umd64.dll, 9.17.0010.2932 (English), 12/14/2012 02:42:26, 12858368 bytes

       Driver: C:\windows\system32\igfxcmrt64.dll, 2.04.0000.1019 (English), 12/14/2012 02:42:20, 518656 bytes

       Driver: C:\windows\system32\igfx11cmrt64.dll, 2.04.0000.1019 (English), 12/14/2012 02:42:26, 483840 bytes

       Driver: C:\windows\system32\igfxcmjit64.dll, 2.04.0000.1019 (English), 12/14/2012 02:42:12, 3511296 bytes

       Driver: C:\windows\system32\IccLibDll_x64.dll, 12/14/2012 02:42:12, 94208 bytes

       Driver: C:\windows\system32\igcodeckrng600.bin, 12/14/2012 02:42:30, 963452 bytes

       Driver: C:\windows\system32\igvpkrng600.bin, 12/14/2012 02:42:28, 272928 bytes

       Driver: C:\windows\SysWow64\igcodeckrng600.bin, 12/14/2012 02:42:30, 963452 bytes

       Driver: C:\windows\SysWow64\igvpkrng600.bin, 12/14/2012 02:42:28, 272928 bytes

       Driver: C:\windows\system32\igdde64.dll, 12/14/2012 02:42:24, 80384 bytes

       Driver: C:\windows\SysWow64\igdde32.dll, 12/14/2012 02:42:30, 64512 bytes

       Driver: C:\windows\system32\iglhxs64.vp, 12/14/2012 02:42:20, 17102 bytes

       Driver: C:\windows\system32\iglhxo64.vp, 6/2/2012 10:32:34, 59425 bytes

       Driver: C:\windows\system32\iglhxc64.vp, 6/2/2012 10:32:34, 59230 bytes

       Driver: C:\windows\system32\iglhxg64.vp, 6/2/2012 10:32:34, 59398 bytes

       Driver: C:\windows\system32\iglhxo64_dev.vp, 6/2/2012 10:32:34, 58109 bytes

       Driver: C:\windows\system32\iglhxc64_dev.vp, 6/2/2012 10:32:34, 59104 bytes

       Driver: C:\windows\system32\iglhxg64_dev.vp, 6/2/2012 10:32:34, 58796 bytes

       Driver: C:\windows\system32\iglhxa64.vp, 6/2/2012 10:32:34, 1074 bytes

       Driver: C:\windows\system32\iglhxa64.cpa, 6/2/2012 10:32:34, 1981696 bytes

       Driver: C:\windows\system32\iglhcp64.dll, 3.00.0001.0016 (English), 12/14/2012 02:42:10, 216064 bytes

       Driver: C:\windows\system32\iglhsip64.dll, 3.00.0000.0012 (English), 12/14/2012 02:42:24, 524800 bytes

       Driver: C:\windows\SysWow64\igdumd32.dll, 9.17.0010.2932 (English), 12/14/2012 02:42:24, 11049472 bytes

       Driver: C:\windows\SysWow64\igfxdv32.dll, 8.15.0010.2932 (English), 12/14/2012 02:42:30, 330752 bytes

       Driver: C:\windows\SysWow64\igd10umd32.dll, 9.17.0010.2932 (English), 12/14/2012 02:42:30, 11174912 bytes

       Driver: C:\windows\SysWow64\iglhcp32.dll, 3.00.0001.0015 (English), 12/14/2012 02:42:30, 180224 bytes

       Driver: C:\windows\SysWow64\iglhsip32.dll, 3.00.0000.0012 (English), 12/14/2012 02:42:24, 519680 bytes

       Driver: C:\windows\SysWow64\IntelCpHeciSvc.exe, 1.00.0001.0014 (English), 12/14/2012 02:42:10, 277616 bytes

       Driver: C:\windows\SysWow64\igfxcmrt32.dll, 2.04.0000.1019 (English), 12/14/2012 02:42:28, 640512 bytes

       Driver: C:\windows\SysWow64\igfx11cmrt32.dll, 2.04.0000.1019 (English), 12/14/2012 02:42:24, 459264 bytes

       Driver: C:\windows\SysWow64\igfxcmjit32.dll, 2.04.0000.1019 (English), 12/14/2012 02:42:28, 3121152 bytes

       Driver: C:\windows\system32\difx64.exe, 1.04.0002.0000 (English), 12/14/2012 02:42:22, 185968 bytes

       Driver: C:\windows\system32\hccutils.dll, 8.15.0010.2932 (English), 12/14/2012 02:42:30, 110592 bytes

       Driver: C:\windows\system32\igfxsrvc.dll, 8.15.0010.2932 (English), 12/14/2012 02:42:30, 64000 bytes

       Driver: C:\windows\system32\igfxsrvc.exe, 8.15.0010.2932 (English), 12/14/2012 02:42:28, 512112 bytes

       Driver: C:\windows\system32\igfxpph.dll, 8.15.0010.2932 (English), 12/14/2012 02:42:34, 384512 bytes

       Driver: C:\windows\system32\igfxcpl.cpl, 8.15.0010.2932 (English), 12/14/2012 02:42:16, 126976 bytes

       Driver: C:\windows\system32\igfxdev.dll, 8.15.0010.2932 (English), 12/14/2012 02:42:16, 442880 bytes

       Driver: C:\windows\system32\igfxdo.dll, 8.15.0010.2932 (English), 12/14/2012 02:42:24, 142336 bytes

       Driver: C:\windows\system32\igfxtray.exe, 8.15.0010.2932 (English), 12/14/2012 02:42:14, 172144 bytes

       Driver: C:\windows\system32\hkcmd.exe, 8.15.0010.2932 (English), 12/14/2012 02:42:10, 399984 bytes

       Driver: C:\windows\system32\igfxress.dll, 8.15.0010.2932 (English), 12/14/2012 02:42:26, 9007616 bytes

       Driver: C:\windows\system32\igfxpers.exe, 8.15.0010.2932 (English), 12/14/2012 02:42:14, 441968 bytes

       Driver: C:\windows\system32\igfxTMM.dll, 8.15.0010.2932 (English), 12/14/2012 02:42:14, 410112 bytes

       Driver: C:\windows\system32\gfxSrvc.dll, 8.15.0010.2932 (English), 12/14/2012 02:42:12, 175104 bytes

       Driver: C:\windows\system32\GfxUI.exe, 8.15.0010.2932 (English), 12/14/2012 02:42:12, 5906032 bytes

       Driver: C:\windows\system32\GfxUI.exe.config, 12/14/2012 02:42:28, 268 bytes

       Driver: C:\windows\system32\IGFXDEVLib.dll, 1.00.0000.0000 (Invariant Language), 12/14/2012 02:42:36, 9728 bytes

       Driver: C:\windows\system32\igfxext.exe, 8.15.0010.2932 (English), 12/14/2012 02:42:28, 255088 bytes

       Driver: C:\windows\system32\igfxexps.dll, 8.15.0010.2932 (English), 12/14/2012 02:42:30, 28672 bytes

       Driver: C:\windows\SysWow64\igfxexps32.dll, 8.15.0010.2932 (English), 12/14/2012 02:42:22, 25088 bytes

       Driver: C:\windows\system32\igfxrara.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:30, 435712 bytes

       Driver: C:\windows\system32\igfxrchs.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:26, 428544 bytes

       Driver: C:\windows\system32\igfxrcht.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:30, 429056 bytes

       Driver: C:\windows\system32\igfxrdan.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:16, 437248 bytes

       Driver: C:\windows\system32\igfxrdeu.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:28, 438784 bytes

       Driver: C:\windows\system32\igfxrenu.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:24, 286208 bytes

       Driver: C:\windows\system32\igfxresn.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:26, 439808 bytes

       Driver: C:\windows\system32\igfxrfin.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:20, 438272 bytes

       Driver: C:\windows\system32\igfxrfra.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:14, 439808 bytes

       Driver: C:\windows\system32\igfxrheb.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:30, 435712 bytes

       Driver: C:\windows\system32\igfxrhrv.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:12, 438784 bytes

       Driver: C:\windows\system32\igfxrita.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:16, 438784 bytes

       Driver: C:\windows\system32\igfxrjpn.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:20, 432128 bytes

       Driver: C:\windows\system32\igfxrkor.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:30, 431104 bytes

       Driver: C:\windows\system32\igfxrnld.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:28, 438784 bytes

       Driver: C:\windows\system32\igfxrnor.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:36, 437760 bytes

       Driver: C:\windows\system32\igfxrplk.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:12, 438784 bytes

       Driver: C:\windows\system32\igfxrptb.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:30, 437760 bytes

       Driver: C:\windows\system32\igfxrptg.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:24, 438784 bytes

       Driver: C:\windows\system32\igfxrrom.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:22, 439296 bytes

       Driver: C:\windows\system32\igfxrrus.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:24, 439296 bytes

       Driver: C:\windows\system32\igfxrsky.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:12, 438784 bytes

       Driver: C:\windows\system32\igfxrslv.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:10, 437760 bytes

       Driver: C:\windows\system32\igfxrsve.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:20, 437760 bytes

       Driver: C:\windows\system32\igfxrtha.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:30, 437248 bytes

       Driver: C:\windows\system32\igfxrcsy.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:22, 438272 bytes

       Driver: C:\windows\system32\igfxrell.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:30, 440320 bytes

       Driver: C:\windows\system32\igfxrhun.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:16, 438272 bytes

       Driver: C:\windows\system32\igfxrtrk.lrc, 8.15.0010.2932 (English), 12/14/2012 02:42:26, 437760 bytes

       Driver: C:\windows\system32\Gfxres.ar-SA.resources, 12/14/2012 02:42:30, 166124 bytes

       Driver: C:\windows\system32\Gfxres.cs-CZ.resources, 12/14/2012 02:42:12, 142267 bytes

       Driver: C:\windows\system32\Gfxres.da-DK.resources, 12/14/2012 02:42:16, 137132 bytes

       Driver: C:\windows\system32\Gfxres.de-DE.resources, 12/14/2012 02:42:28, 147360 bytes

       Driver: C:\windows\system32\Gfxres.el-GR.resources, 12/14/2012 02:42:30, 209986 bytes

       Driver: C:\windows\system32\Gfxres.es-ES.resources, 12/14/2012 02:42:22, 147269 bytes

       Driver: C:\windows\system32\Gfxres.en-US.resources, 12/14/2012 02:42:30, 132623 bytes

       Driver: C:\windows\system32\Gfxres.fi-FI.resources, 12/14/2012 02:42:22, 141998 bytes

       Driver: C:\windows\system32\Gfxres.fr-FR.resources, 12/14/2012 02:42:36, 145470 bytes

       Driver: C:\windows\system32\Gfxres.he-IL.resources, 12/14/2012 02:42:10, 158986 bytes

       Driver: C:\windows\system32\Gfxres.hr-HR.resources, 12/14/2012 02:42:30, 141038 bytes

       Driver: C:\windows\system32\Gfxres.hu-HU.resources, 12/14/2012 02:42:30, 143916 bytes

       Driver: C:\windows\system32\Gfxres.it-IT.resources, 12/14/2012 02:42:10, 149649 bytes

       Driver: C:\windows\system32\Gfxres.ja-JP.resources, 12/14/2012 02:42:30, 163379 bytes

       Driver: C:\windows\system32\Gfxres.ko-KR.resources, 12/14/2012 02:42:24, 148018 bytes

       Driver: C:\windows\system32\Gfxres.nb-NO.resources, 12/14/2012 02:42:24, 137793 bytes

       Driver: C:\windows\system32\Gfxres.nl-NL.resources, 12/14/2012 02:42:12, 143989 bytes

       Driver: C:\windows\system32\Gfxres.pl-PL.resources, 12/14/2012 02:42:26, 142682 bytes

       Driver: C:\windows\system32\Gfxres.pt-BR.resources, 12/14/2012 02:42:36, 144235 bytes

       Driver: C:\windows\system32\Gfxres.pt-PT.resources, 12/14/2012 02:42:24, 143249 bytes

       Driver: C:\windows\system32\Gfxres.ro-RO.resources, 12/14/2012 02:42:22, 145974 bytes

       Driver: C:\windows\system32\Gfxres.ru-RU.resources, 12/14/2012 02:42:28, 194121 bytes

       Driver: C:\windows\system32\Gfxres.sk-SK.resources, 12/14/2012 02:42:24, 141833 bytes

       Driver: C:\windows\system32\Gfxres.sl-SI.resources, 12/14/2012 02:42:22, 137880 bytes

       Driver: C:\windows\system32\Gfxres.sv-SE.resources, 12/14/2012 02:42:24, 142876 bytes

       Driver: C:\windows\system32\Gfxres.th-TH.resources, 12/14/2012 02:42:12, 223492 bytes

       Driver: C:\windows\system32\Gfxres.tr-TR.resources, 12/14/2012 02:42:30, 144637 bytes

       Driver: C:\windows\system32\Gfxres.zh-CN.resources, 12/14/2012 02:42:30, 124662 bytes

       Driver: C:\windows\system32\Gfxres.zh-TW.resources, 12/14/2012 02:42:12, 126294 bytes

       Driver: C:\windows\system32\ig4icd64.dll, 9.17.0010.2884 (English), 12/14/2012 02:42:28, 13030400 bytes

       Driver: C:\windows\SysWow64\ig4icd32.dll, 9.17.0010.2884 (English), 12/14/2012 02:42:20, 10812416 bytes

       Driver: C:\windows\system32\igfxCoIn_v2932.dll, 1.02.0030.0000 (English), 12/14/2012 02:42:20, 116224 bytes

         Name: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter

    Device ID: PCI\VEN_168C&DEV_0032&SUBSYS_410E144D&REV_01\4&2178D26F&0&00E0

       Driver: C:\windows\system32\DRIVERS\athw8x.sys, 10.00.0000.0209 (English), 9/19/2012 00:15:20, 3653632 bytes

       Driver: C:\windows\system32\drivers\vwifibus.sys, 6.02.9200.16384 (English), 7/25/2012 22:27:54, 24064 bytes

         Name: Intel(R) HM70 Express Chipset LPC Controller - 1E5E

    Device ID: PCI\VEN_8086&DEV_1E5E&SUBSYS_C652144D&REV_04\3&11583659&1&F8

       Driver: C:\windows\system32\DRIVERS\msisadrv.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 17136 bytes

         Name: Realtek PCIe GBE Family Controller

    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_C652144D&REV_06\4&4478933&0&00E3

       Driver: C:\windows\system32\DRIVERS\Rt630x64.sys, 8.02.0612.2012 (English), 6/12/2012 08:41:22, 683664 bytes

       Driver: C:\windows\system32\RtNicProp64.dll, 1.02.0000.0004 (English), 6/12/2012 08:41:22, 74344 bytes

         Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0104

    Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_C652144D&REV_09\3&11583659&1&00

       Driver: n/a

         Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22

    Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_C652144D&REV_04\3&11583659&1&FB

       Driver: n/a

         Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10

    Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_C652144D&REV_C4\3&11583659&1&E0

       Driver: C:\windows\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 234224 bytes

         Name: Intel(R) Management Engine Interface

    Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_C652144D&REV_04\3&11583659&1&B0

       Driver: C:\windows\system32\DRIVERS\HECIx64.sys, 9.00.0000.1287 (English), 1/11/2013 19:02:34, 64624 bytes

         Name: Intel(R) 7 Series Chipset Family SATA AHCI Controller

    Device ID: PCI\VEN_8086&DEV_1E03&SUBSYS_C652144D&REV_04\3&11583659&1&FA

       Driver: C:\windows\system32\DRIVERS\iaStorA.sys, 11.05.0002.1001 (English), 7/31/2012 11:22:00, 645952 bytes

         Name: High Definition Audio Controller

    Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_C652144D&REV_04\3&11583659&1&D8

       Driver: C:\windows\system32\DRIVERS\hdaudbus.sys, 6.02.9200.16420 (English), 9/20/2012 02:08:44, 71168 bytes

         Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16

    Device ID: PCI\VEN_8086&DEV_1E16&SUBSYS_C652144D&REV_C4\3&11583659&1&E3

       Driver: C:\windows\system32\DRIVERS\pci.sys, 6.02.9200.16384 (English), 7/26/2012 01:00:55, 234224 bytes

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    .Do you only have that graphic chip or do you know if there's also a full graphic card in your computer ? The chip is below specs and so is your processor (you need at least 2.4 ghz, you have only 2.1 ghz).

    You might be able to play by turning down all the graphic options but if you also have a lot of expansions, your options to fix this are limited.

    Also check for newer graphic drivers.

  • laurenk254's avatar
    laurenk254
    12 years ago

    I don't know how  to check for a graphic chip or  full graphics card ,but how can i get  2.1 ghz  to  2.4ghz or higher?

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    You will need to get a new computer or if you have an desktop you might be able to upgrade the hardware parts (if you have someone that can help you with that)

  • laurenk254's avatar
    laurenk254
    12 years ago

    So you are telling me I can not  play the Sims 3 unless I buy a new laptop or try to bring the graphic options down, In the Sims 3.

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    I haven't read your other threads you might have posted more info in. The info on this is rather scarce but based on your DxDiag, your computer does not meet the minimum requirements set by EA.

    You might be able to play but not on high settings and probably not with most EPs installed. Especially Seasons and Pets can be very demanding on the graphics.

About The Sims 3 Technical Issues

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