Your specs look good and thanks for the detailed info. Helps a lot.
Question though: Do you have also a chip in that computer or only the Nvidia card ? Is it a laptop or a desktop ? How much disc space do you have left ?
Does it just crash in CAS or in the game as well (use a pre-made Sim to find out) ?
Could you be more specific on this question? The NVIDIA GeForce GTX 650 is a graphics card and I am running my PC off of that and not the on board chip if that is what you are asking.
It is a desktop PC
1.02 Terabytes
It crashed first of all before I got to pick a premade Sim, then it crashed second time when tried running through the tutorial, then it crashed a third time when I set all the graphical options back to the lowest and put it in a window, then it crashed a 4th time when I also set up the compatability options again.
When it crashes, the screen turns black and I get the window pop up that tells me The Sims 3 has crashed and is checking for a solution.
Thanks for all the details.
If you also have a chip on your motherboard, the game might have troubles recognizing the card itself (which is entirly the fault of the game)
Here's a guide on that: http://www.modthesims.info/showthread.php?t=481768
And here's how to check if it recognizes the card: http://simswiki.info/wiki.php?title=Game_Help:Getting_new_graphics_cards_recognized_by_the_game
If you are willing to try a third party tool, there's a tool called crash log analyzer (just google). It isn't a magic tool that helps solve all issues but it can give you some indication in which direction you should look.
I installed the Crash Log Analyzer and it turns out it did not recognize my graphics card. So I followed the guide to add it, though it was VERY complicated to understand, but I did it and from the guide it appears I now have The Sims 3 recognizing my graphics card.
The only problem now is that the Crash Log Analyzer is telling me I need to have 4 GB of RAM when I have 8 installed... any ideas?
Screenshot of the Crash Log Analyzer
Screenshot of My Computer Properties
Is it still crashing ?
Your system is 64 bit, right ? It just means that the game has used up all memory but there's not much one can do about it since Sims is only a 32 bit application.
Did you ever actually got to play the game ?
Can you choose copy to clipboard in the crash log analyzer and post the whole thing ?
Processor Name: AMD A6-3670 APU with Radeon(tm) HD Graphics
Processor Architecture: AMD64
Graphics Processor: NVIDIA GeForce GTX 650 (1023.69 MiB)
Games Installed: The Sims™ 3 (1.50.56.021017)
Custom Content: Yes (1 found)
[UNKNOWN] 09/04/2013 17:08:17
OS Version: 6.1.7601
TS3 Path: F:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.2.0.188
Installed RAM: 7.98 GiB
TS3 Free VM: 3.85 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION writing address 0x0000000c
Crash Address: 0x004e568c "F:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x000e468c
[UNKNOWN] 09/04/2013 17:10:05
OS Version: 6.1.7601
TS3 Path: F:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.2.0.188
Installed RAM: 7.98 GiB
TS3 Free VM: 3.85 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION writing address 0x0000000c
Crash Address: 0x004e568c "F:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x000e468c
[UNKNOWN] 09/04/2013 17:12:47
OS Version: 6.1.7601
TS3 Path: F:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.2.0.188
Installed RAM: 7.98 GiB
TS3 Free VM: 3.85 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION writing address 0x0000000c
Crash Address: 0x004e568c "F:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x000e468c
[UNKNOWN] 09/04/2013 17:14:36
OS Version: 6.1.7601
TS3 Path: F:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.2.0.188
Installed RAM: 7.98 GiB
TS3 Free VM: 3.85 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION writing address 0x0000000c
Crash Address: 0x004e568c "F:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x000e468c
[INSUFFICIENT MEMORY] 09/04/2013 18:00:14
OS Version: 6.1.7601
Installed RAM: 7.98 GiB
TS3 Free VM: 419 MiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION writing address 0x00000010
Crash Address: 0x004aa017 "F:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x000a9017
[INSUFFICIENT MEMORY] 09/04/2013 18:06:37
OS Version: 6.1.7601
Installed RAM: 7.98 GiB
TS3 Free VM: 482 MiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION writing address 0x00000ab8
Crash Address: 0x00567708 "F:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00166708
Yeah, what I thought.
See this:
TS3 Free VM: 3.85 GiB / 4.00 GiB
Means you have very few memory left.
Have you tried lowering all settings including Sims autonomy ?
I think you have the same issue as this person: http://answers.ea.com/t5/The-Sims-3/Continually-crashing-sims-3/m-p/986234
Wondier if the game now recognizes your card properly.
I turned the autonomy settings down but it still crashed.
Acording to the guide you sent me to follow last night I can confirm that my game recognizes my card if that guide is correct.
I still don't understand how I can be out of memory if The Sims 3 needs 4GiB but I have 8GiB, twice as much as is needed. It must be a problem with this game as my computer and all other games on my PC recongizes that I have 8GiB of memory. Is there a way to allocate memory to The Sims or do I need to turn off other settings?
The game is a 32 bit application and as such cannot use more than 4 GB of the 8 GB you have. You can as much RAM as you like, the game will never be able to use more than 4 GB (unless EA decides to make a 64 bit version which most probably ain't going to happen).
Did you try this: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/ to see if that helps ?
Something is eating up your RAM. On a new game, it shouldn't use that much. It should be around 1.2 - 1.4 GB.
What town are you playing in ?
I am playing on SunSet Valley right now and I have included a screenshot of my Task Manager's performance tab when it's running The Sims. It doesn't look like anything is eating up my RAM.
I will try to restore factory settings now and reply back on how it goes.
It would appear the issues has been fixed. Been playing The Sims since 09:21PM to 7:08AM (taking breaks during of course) and I've not run into a single error.
So thank you for all the help you've given in dealing with this frustrating issue.
I do have one last question though. To be safe, I chose to not install a store content patch when I ran The Sims... could that also be a cause to the problem?
Screenshot of the patch notice
Don't think that has anything to do with it. I would guess that the game is finally recognizing your card ok.
As for the task monitor, check the process tab and see how much RAM the ts3w.exe process uses. The picture you're posted is just the overall usage which does take the whole 8 GB into account since the operating system is 64 bit.
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If your issue is solved, please accept a solution. XP is also appreciated 🙂
Here is the screenshot of how much it uses
Also yeah, it might've just needed to have that folder reset. Thank you very much for your help.
Well, this is now that it works, right ?
That's exactly how it should be 🙂
