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Anonymous's avatar
Anonymous
13 years ago
Solved

The Sims 3 crashing and freezing

I have recently brough The Sims 3 and I have spent the last four hours trying to fix the crashing issues I am having with it. I will try to provide all the infomation I can to get as much help as I c...
pc
technical issues
crinrict's avatar
crinrict
Hero+
13 years ago

The game is a 32 bit application and as such cannot use more than 4 GB of the 8 GB you have. You can as much RAM as you like, the game will never be able to use more than 4 GB (unless EA decides to make a 64 bit version which most probably ain't going to happen).

Did you try this: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/ to see if that helps ?

Something is eating up your RAM. On a new game, it shouldn't use that much. It should be around 1.2 - 1.4 GB.

What town are you playing in ?

Anonymous's avatar
Anonymous
13 years ago

I am playing on SunSet Valley right now and I have included a screenshot of my Task Manager's performance tab when it's running The Sims. It doesn't look like anything is eating up my RAM.

http://puu.sh/2xD8G

I will try to restore factory settings now and reply back on how it goes.

  • Anonymous's avatar
    Anonymous
    13 years ago

    It would appear the issues has been fixed. Been playing The Sims since 09:21PM to 7:08AM (taking breaks during of course) and I've not run into a single error.

    So thank you for all the help you've given in dealing with this frustrating issue.

    I do have one last question though. To be safe, I chose to not install a store content patch when I ran The Sims... could that also be a cause to the problem?

    Screenshot of the patch notice

    http://puu.sh/2xUuy

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    Don't think that has anything to do with it. I would guess that the game is finally recognizing your card ok.

    As for the task monitor, check the process tab and see how much RAM the ts3w.exe process uses. The picture you're posted is just the overall usage which does take the whole 8 GB into account since the operating system is 64 bit.

    --------------------------------

    If your issue is solved, please accept a solution. XP is also appreciated 🙂

  • Anonymous's avatar
    Anonymous
    13 years ago

    Here is the screenshot of how much it uses

    http://puu.sh/2yhFl

    Also yeah, it might've just needed to have that folder reset. Thank you very much for your help.

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    Well, this is now that it works, right ?

    That's exactly how it should be 🙂

  • Anonymous's avatar
    Anonymous
    13 years ago

    Yes it is.

    Again, thank you very much for fixing my issue and getting me to play The Sims. 😕mileyvery-happy:

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