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About The Sims 3 Technical Issues
Get help with issues in The Sims 3 from fellow Simmers.83,281 PostsLatest Activity: 6 hours ago
See this thread for details: http://answers.ea.com/t5/The-Sims-3/FAQ-Lost-and-broken-DVDs-and-missing-serial-codes-What-to-do/td-p/14230/
You probably need to contact Customer Support