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Zwillinga91's avatar
Zwillinga91
Rising Newcomer
2 days ago

Refund wanted, but Refund tool is not working

Hello.

I tried to request refund for The Sims 3 games, but it didn’t work out. I tried several times, changed browser and waited few hours, but refund page is not working. Can you please handle my refunds based on this message? In your refund policy states that refund has to be done within 24 hours of first play and I have now informed this problem to you within those 24 hours. 

I want refund from these games:

The Sims™ 3 Starter Pack – 39,99 €

The Sims™ 3 Supernatural – 9,99 €

The Sims™ 3 Seasons – 9.99 €

The Sims™ 3 University Life – 9,99 €

The Sims™ 3 Island Paradise – 9,99 €

The Sims™ 3 Into the Future – 9,99 €

Reason for request refund to all these is: I experienced performance issues.

 

For your information, these refunds I was able to request before the site didn’t work anymore:

The Sims™ 3 World Adventures Expansion Pack – 9,99 €

The Sims™ 3 Ambitions – 9,99 €

The Sims™ 3 Generations – 9,99 €

The Sims™ 3 Pets – 9,99 €

The Sims™ 3 Showtime – 9,99 €

crashing
technical issues

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 days ago

    Zwillinga91​  Sims 3 packs are considered DLC and are therefore not generally eligible for refunds.  Exceptions can be made, but you'd need to talk to someone from EA customer support.  So go that route:

    https://help.ea.com/en/customer-care/

    and if you don't get the option for live chat right away, choose a slightly different category of issue.

  • Zwillinga91's avatar
    Zwillinga91
    Rising Newcomer
    18 hours ago

    Hello, thank you. I tried several options but the site requests me to come to here EA forums and ask help. 

    Is there any other way to get in touch with EA about this problem that the refund tool is not working?

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