Re: The Sims 3 Dragon Valley Installation problems

Does that mean I have to buy the game again?

Im having the same problem and i dont understand, which store to go to

Nevermind, Im slowly figering it out

This stiil doesn't fix the problem for the store bought version.

FAQ  store worlds and how they work http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/td-p/1589911  

• Go to thesims3.com and log in with your account
• Go to your account page: https://store.thesims3.com/myAccount.html (site will ask for your password again)
• Click on Redeem a Code
• Enter the 16-letter code, accept the Policies and click on Redeem
• Go to your purchase history to download the world (make sure your game is updated to the newest version)

OR

1. Go to thesims3.com and log in with your account
2. Go to the general redeem a code page: http://www.thesims3.com/incentive/generalredeem.html
3. Enter the 16-letter code (this is not for 20-letter codes) and click on Submit
4. Go to your purchase history to download the world (make sure your game is updated to the newest version)

Disc or Code in a box

Depending on which world you buy, this works a bit different (see below). There are always codes in the box though and you can follow the instructions for Origin to redeem those.

The disc installation process skips over instead of installing

Not sure what's up with that but try to redeem your code in the store and download from your purchase history instead.

The world doesn't download

The most common reason for this is that the game is not updated to the newest version. Make sure you are updated.

The installed world doesn't show up ingame

Sometimes the world doesn't get installed correctly. Try installing it again.  Also if you tried installing through the launcher, try the ingame Store instead or the other way round.

If that doesn't work, Try reinstalling all Store Content following the method here: http://answers.ea.com/t5/The-Sims-3-Store/FAQ-The-Sims-3-Store/td-p/333394/.

The game still wants me to buy the world

Sometimes when you start the game you see a little money icon next to your world although you already bought and installed it. This is just the ingame store not recognizing properly that you have already bought it.

Scroll down further down the list to see if there's a second version that doesn't have the icon to start a new game with. You can also turn off the ingame shop in your options and then it should only appear once. If it doesn't see above.

Invalid Serial Codes or Serial Code already used

If you get an message that your code is invalid, you need to contact a customer support game advisor for a new code. This can have several reasons. Trying to redeem those codes on Origin can for example invalidate them.

I did the purchase history method, yet when trying to download the world in Internet Explorer, nothing happens.

So I tried, as instructed, to use Firefox instead. 

It opens a new window and asks me to select an application to open it in.

What do I do?

Try Chrome maybe - log in and then download it from your purchase history. Also, having the launcher running predownloading tends to help as well

Chrome doesn't even try to download it.

---

@OpalWysty wrote:

Chrome doesn't even try to download it.

---

The sims 3 web has issues but I found the ways to get around these issues. For one whenever that web acts up clear your internet browser history!

Clear your internet browser history, Use Firefox or IE the sims web may give you issue if using Chrome or Safari. Log back into the sims 3 web. Don't log into the sims 3 web through your launcher, log onto the sims 3 web while you are directly on the web. Once you do that run your mouse over the store, run your mouse over my store account and click on purchace history. Your items should be there. Just click download and your launcher will automatically open.

Thank you sooooooooooo much! 

I think my mistake was being logged in on the launcher.

Your welcome!!!!! Never use the launcher to download and if things you purchase dont show up after you purchase them clear your internet browser history! The sims web acts up sometimes!

I bought mine on the store, and it is in my purchase history, but when I click download, nothing happens. What am I supposed to do with that? Nothing I have read helps my situation.

Use another browser then.

Thank you for this info, it's helped me install it, I thought it was cd disc failure

@ojibemukwa check if it's in your purchase history https://store.thesims3.com/purchaseHistory.html

If it isn't, please contact a game advisor directly for help with your issue: http://eahelp.ea.com/en/ . For help with navigating the site, see this: http://help.ea.com/en/article/contact-ea-help/

Best of luck and happy gaming

I tried to register my game but the code in the case from the store only has four parts of the code and not five for the boxes and when I try to enter the four-part code it says it is wrong why????

• Go to thesims3.com and log in with your account
• Go to your account page: https://store.thesims3.com/myAccount.html (site will ask for your password again)
• Click on Redeem a Code
• Enter the 16-letter code, accept the Policies and click on Redeem
• Go to your purchase history to download the world (make sure your game is updated to the newest version)

OR

1. Go to thesims3.com and log in with your account
2. Go to the general redeem a code page: http://www.thesims3.com/incentive/generalredeem.html
3. Enter the 16-letter code (this is not for 20-letter codes) and click on Submit
4. Go to your purchase history to download the world (make sure your game is updated to the newest version)

if in  the event you need to contact support

contact CS via live chat


1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser