Sims3 Freezing upon gameplay loading

Question

Tried playing the sims3 numerous times, and every time it loads then it plays for a few seconds then completely freezes. I can't exit the game when that happens, I have to restart my computer every single time, I have no mods installed that would cause any issue, tried uninstalling the sims3 and reinstalling, that did nothing. I have seen that it might be a common issue but nothing I have tried works, can anyone help?

puzzlezaddict · Answer

lidn0m1krbgf​&nbsp; As a test, please try playing in a clean user folder. &nbsp;Move the entire Sims 3 folder out of Documents &gt; Electronic Arts and onto your desktop. &nbsp;When you open the launcher, a clean folder will spawn with no content. &nbsp;(Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) &nbsp;Don't add anything to the new folder yet; just start a new save in Sunset Valley and see how it runs, that is if you can get that far.
If you get another freeze, please provide a dxdiag. &nbsp;Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. &nbsp;From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Please also let me know whether you've limited your in-game framerates, AND confirmed that the limit is holding.&nbsp; If you don't use a third-party app that comes with an fps counter, you can use the one built into the game.&nbsp; Bring up the cheats console (ctrl-shift-C) and enter&nbsp;fps on to make the counter show up in the upper-right corner of the screen.

lidn0m1krbgf · Answer

Should removing the sims3 document folder to my desktop cause me to have to download it again? Cause that's what I'm doing right now

puzzlezaddict · Answer

lidn0m1krbgf​&nbsp; No, removing the folder in Documents &gt; Electronic Arts shouldn't cause the game to need to be reinstalled unless you've installed it there in the first place.&nbsp; If you have, please uninstall it and reinstall elsewhere, really almost anywhere else would be better.&nbsp; Having the game installed into Documents could also explaiin your original issue.
If you installed the game somewhere else and are seeing a message about downloading files, it's probably not coming from the EA App but rather OneDrive, which could be syncing your user data along with everything else in Documents.&nbsp; In that case, pause OneDrive syncing, move the folder out again, and then test the game.