Community ManagerHi there @zaraP12
Please be sure your VPN is fully disabled, and check that your location on your EA account matches your current actual location, you can check for that under Regional Settings in your account details here.
Once you've verified that looks correct, please try redeeming your code again and let me know if you have any issues.
hi i appreciate your tip, did all of it even now with my IT friend to make sure i did everything allright, but that did not work too, i have this account for more than 10 years might there be some kind of a problem with that you think?
is there anything else you would recommend for me please? thank you very much
Community ManagerIf that hasn't helped, please reach out to the live support team so they can verify all your account information and details are correct and help you access the site. You can submit a help request for more assistance on this here: https://help.ea.com/en/help/faq/using-ea-help/
thank you, will do again. I wil write the sollution for this when they give me one, thankyou
FIXED!!!!
For a week i could not open redeem a code on the sims 3 website. It showed me a text that the site is down be right back. I was contacting many ea helpers via email or live chat but even tried their best to help me. At last i dont know how its connected but i uninstalled the game and suddenly the website was working.
HERE ARE SOME TIPS ea told me to try to make the website work (maybe your problem) :
different browser
private window
clear cache, cookies, history
disable vpn on computer
repair the game
change password on ea
verify email adress
hope this helps! 🙂
