Re: Unexpected error for Sims 3

It didn't work....It said "Sims 3 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is availabe." It usually says that as well...I just forgot to mention that to you.

Your welcome and could you please post your computers DxDiag. To gather a DxDiag on your computer. Windows Key + R Key. This will open your run box. In the run box type dxdiag, hit ok let it load and save a copy to your desktop. Could you please post the whole report here. This will take you several posts to post the whole report. I want to make sure your drivers are up to date and that your video card is up to date and not causing you any gaming issues.

------------------ System Information ------------------ Time of this report: 6/14/2014, 16:49:08 Machine name: LAPTOP-PC Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140305-1710) Language: English (Regional Setting: English) System Manufacturer: SAMSUNG ELECTRONICS CO., LTD. System Model: 300E4C/300E5C/300E7C BIOS: P02RAP Processor: Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz (4 CPUs), ~2.4GHz Memory: 4096MB RAM Available OS Memory: 3798MB RAM Page File: 1924MB used, 12112MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.03.9600.16384 64bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: Intel(R) HD Graphics 4000 Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Type: Full Device Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_C652144D&REV_09 Display Memory: 1792 MB Dedicated Memory: 32 MB Shared Memory: 1760 MB Current Mode: 1366 x 768 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: SEC384A Native Mode: 1366 x 768(p) (60.072Hz) Output Type: Internal Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32 Driver File Version: 10.18.0010.3379 (English) Driver Version: 10.18.10.3379 DDI Version: 11 Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1 Driver Model: WDDM 1.3 Graphics Preemption: DMA Compute Preemption: Thread group Miracast: Not Supported by WiFi driver Hybrid Graphics GPU: Integrated Power P-states: Not Supported Driver Attributes: Final Retail Driver Date/Size: 12/21/2013 01:02:46, 10591744 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B78E66-4226-11CF-CE7A-58E6B4C2C735} Vendor ID: 0x8086 Device ID: 0x0166 SubSys ID: 0xC652144D Revision ID: 0x0009 Driver Strong Name: oem25.inf:5f63e5341859ec8c:iIVBM_w81:10.18.10.3379😛ci\ven_8086&dev_0166 Rank Of Driver: 00DA2001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled

------------- Sound Devices ------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_144DC652&REV_1002 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6699 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 8/7/2012 02:51:52, 4102928 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- Description: Microphone (Realtek High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6699 (English) Driver Attributes: Final Retail Date and Size: 8/7/2012 02:51:52, 4102928 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF --------------------- Video Capture Devices Number of Devices: 1 --------------------- FriendlyName: WebCam SC-13HDL11939N Location: Front SymbolicLink: \\?\usb#vid_2232&pid_1029&mi_00#7&115ed2a2&1&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global Manufacturer: Microsoft HardwareID: USB\VID_2232&PID_1029&REV_0025&MI_00,USB\VID_2232&PID_1029&MI_00 DriverDesc: USB Video Device DriverProvider: Microsoft DriverVersion: 6.3.9600.16384 DriverDateEnglish: 6/21/2006 00:00:00 DriverDateLocalized: 6/21/2006 12:00:00 AM Service: usbvideo Class: Image DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF} ProblemCode: No Problem BusReportedDeviceDesc: WebCam SC-13HDL11939N Parent: USB\VID_2232&PID_1029\200901010001 DriverProblemDesc: n/a UpperFilters: n/a LowerFilters: n/a Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp ContainerCategory: Imaging ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Radio HID Mini-driver Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x04E8, 0x7101 FF Driver: n/a Poll w/ Interrupt: No ----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x8086, 0x1E2D | Matching Device ID: USB\ROOT_HUB20 | Service: usbhub | Driver: usbhub.sys, 8/22/2013 05:43:34, 422240 bytes | Driver: usbd.sys, 8/22/2013 05:43:33, 28000 bytes | +-+ Generic USB Hub | | Vendor/Product ID: 0x8087, 0x0024 | | Location: Port_#0001.Hub_#0001 | | Matching Device ID: USB\Class_09 | | Service: usbhub | | Driver: usbhub.sys, 8/22/2013 05:43:34, 422240 bytes | | Driver: usbd.sys, 8/22/2013 05:43:33, 28000 bytes ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + Standard PS/2 Keyboard | Matching Device ID: *PNP0303 | Service: i8042prt | Driver: i8042prt.sys, 8/22/2013 04:39:15, 107520 bytes | Driver: kbdclass.sys, 8/22/2013 05:43:45, 58208 bytes | + Samsung PS/2 Port Input Device | Matching Device ID: *etd0b00 | Upper Filters: ETD | Service: i8042prt | Driver: ETD.sys, 8/5/2012 19:41:28, 313712 bytes | Driver: ETDCtrl.exe, 8/5/2012 19:41:34, 2862448 bytes | Driver: ETDApix.dll, 8/5/2012 19:41:32, 2298736 bytes | Driver: ETDCmds.dll, 8/5/2012 19:41:32, 2381680 bytes | Driver: ETDUninst.dll, 8/5/2012 19:41:44, 2212208 bytes | Driver: ETDUn_inst.exe, 8/5/2012 19:41:44, 2439536 bytes | Driver: ETDMcpl.dll, 8/5/2012 19:41:40, 7905136 bytes | Driver: ETDApi.dll, 8/5/2012 19:41:30, 2241392 bytes | Driver: ETDFavorite.dll, 8/5/2012 19:41:38, 2276208 bytes | Driver: ETDDeviceInformation.exe, 8/5/2012 19:41:36, 2380656 bytes | Driver: ETDCtrlHelper.exe, 8/5/2012 19:41:34, 2247536 bytes | Driver: ETDApi32.dll, 8/5/2012 19:41:30, 1643888 bytes | Driver: Button_ClickPad.avi, 8/14/2011 20:45:32, 551936 bytes | Driver: Button_SmartPad.avi, 8/14/2011 20:45:32, 491008 bytes | Driver: CursorMove_Inertia.avi, 8/14/2011 20:45:34, 540160 bytes | Driver: DnD01.avi, 8/14/2011 20:45:34, 664064 bytes | Driver: DnD02.avi, 8/14/2011 20:45:36, 782336 bytes | Driver: DnD03.avi, 8/14/2011 20:45:38, 716084 bytes | Driver: Edge_Auto.avi, 8/14/2011 20:45:44, 4110848 bytes | Driver: Edge_Circular.avi, 8/14/2011 20:45:54, 7567494 bytes | Driver: Edge_Inertial.avi, 8/14/2011 20:45:56, 2022832 bytes | Driver: Edge_Scroll.avi, 8/14/2011 20:46:02, 3274752 bytes | Driver: Edge_Scroll_Once.avi, 8/14/2011 20:46:08, 1463808 bytes | Driver: Fastkeys.avi, 8/14/2011 20:46:10, 1247242 bytes | Driver: Rotation_Twist.avi, 8/14/2011 20:46:12, 904192 bytes | Driver: Scroll_Auto.avi, 8/14/2011 20:46:18, 3888640 bytes | Driver: Scroll_Inertial.avi, 8/14/2011 20:46:22, 2144978 bytes | Driver: Scroll_No_FreeScroll.avi, 8/14/2011 20:46:28, 2045440 bytes | Driver: Scroll_Only_V.avi, 8/14/2011 20:46:32, 1745408 bytes | Driver: Swipe_2F_LR_PageUpDown.avi, 8/14/2011 20:46:34, 1481216 bytes | Driver: Swipe_3F_Down_SwitchWnd.avi, 8/14/2011 20:46:36, 786944 bytes | Driver: Swipe_3F_LR_PageupDown.avi, 8/14/2011 20:46:40, 1615872 bytes | Driver: Swipe_3F_Up_Computer.avi, 8/14/2011 20:46:40, 461312 bytes | Driver: Swipe_3F_UpDown_SlideShow.avi, 8/14/2011 20:46:46, 2252800 bytes | Driver: Swipe_4F_Down_Desktop.avi, 8/14/2011 20:46:46, 608768 bytes | Driver: Swipe_4F_Down_SwitchWnd.avi, 8/14/2011 20:46:52, 2254848 bytes | Driver: Swipe_4F_Up_Desktop.avi, 8/14/2011 20:46:54, 604126 bytes | Driver: Swipe_4F_Up_SwitchWnd.avi, 3/17/2012 16:54:32, 2448896 bytes | Driver: Tapping_1F.avi, 8/14/2011 20:46:54, 354816 bytes | Driver: Tapping_2F_Middle_Button.avi, 8/14/2011 20:46:56, 990904 bytes | Driver: Tapping_2F_Popup.avi, 8/14/2011 20:46:58, 763392 bytes | Driver: Zooming.avi, 8/14/2011 20:47:00, 1783296 bytes | Driver: Clicking_2F.avi, 7/8/2012 15:22:00, 233984 bytes | Driver: Scroll_Reverse_H.avi, 7/8/2012 15:22:00, 864768 bytes | Driver: Scroll_Reverse_V.avi, 7/8/2012 15:22:00, 968192 bytes | Driver: Win8EdgeSwipe_Left.avi, 7/8/2012 15:22:00, 1657856 bytes | Driver: Win8EdgeSwipe_Right.avi, 7/8/2012 15:22:00, 242176 bytes | Driver: Win8EdgeSwipe_Top.avi, 7/8/2012 15:22:00, 436224 bytes | Driver: ETDSimpleUI.exe, 8/5/2012 19:41:48, 1932656 bytes | Driver: ETDSimpleUI_Win8.exe, 8/5/2012 19:41:48, 1932656 bytes | Driver: i8042prt.sys, 8/22/2013 04:39:15, 107520 bytes | Driver: mouclass.sys, 8/22/2013 05:43:45, 51040 bytes ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 359.3 GB Total Space: 450.6 GB File System: NTFS Model: ST500LM012 HN-M500MBB Drive: D: Model: MAT**bleep**A DVD-RAM UJ8D1 Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 01:46:35, 164352 bytes -------------- System Devices -------------- Name: Intel(R) 7 Series Chipset Family SATA AHCI Controller Device ID: PCI\VEN_8086&DEV_1E03&SUBSYS_C652144D&REV_04\3&11583659&0&FA Driver: C:\WINDOWS\system32\DRIVERS\iaStorA.sys, 11.05.0002.1001 (English), 7/30/2012 19:22:00, 645952 bytes Name: Intel(R) HD Graphics 4000 Device ID: PCI\VEN_8086&DEV_0166&SUBSYS_C652144D&REV_09\3&11583659&0&10 Driver: C:\WINDOWS\system32\DRIVERS\igdkmd64.sys, 10.18.0010.3379 (English), 12/21/2013 01:02:44, 4216320 bytes Driver: C:\WINDOWS\system32\igd10iumd64.dll, 10.18.0010.3379 (English), 12/21/2013 01:02:38, 12297728 bytes Driver: C:\WINDOWS\system32\igdusc64.dll, 8.15.0010.9141 (English), 12/21/2013 01:02:46, 4471808 bytes Driver: C:\WINDOWS\system32\igdmd64.dll, 12/21/2013 01:02:44, 347648 bytes Driver: C:\WINDOWS\system32\igfxcmrt64.dll, 3.00.0000.1027 (English), 12/21/2013 01:02:48, 163840 bytes Driver: C:\WINDOWS\system32\igfx11cmrt64.dll, 3.00.0000.1027 (English), 12/21/2013 01:02:46, 155136 bytes Driver: C:\WINDOWS\system32\igfxcmjit64.dll, 3.00.0000.1027 (English), 12/21/2013 01:02:46, 2065920 bytes Driver: C:\WINDOWS\system32\IccLibDll_x64.dll, 12/21/2013 01:02:30, 94208 bytes Driver: C:\WINDOWS\system32\igdde64.dll, 12/21/2013 01:02:40, 222208 bytes Driver: C:\WINDOWS\SysWow64\igdde32.dll, 12/21/2013 01:02:40, 182272 bytes Driver: C:\WINDOWS\system32\iglhxs64.vp, 12/21/2013 01:02:54, 2940 bytes Driver: C:\WINDOWS\system32\iglhxo64.vp, 12/21/2013 01:02:54, 44025 bytes Driver: C:\WINDOWS\system32\iglhxc64.vp, 12/21/2013 01:02:54, 43494 bytes Driver: C:\WINDOWS\system32\iglhxg64.vp, 12/21/2013 01:02:54, 43256 bytes Driver: C:\WINDOWS\system32\iglhxo64_dev.vp, 12/21/2013 01:02:54, 42079 bytes Driver: C:\WINDOWS\system32\iglhxc64_dev.vp, 12/21/2013 01:02:54, 43816 bytes Driver: C:\WINDOWS\system32\iglhxg64_dev.vp, 12/21/2013 01:02:54, 43298 bytes Driver: C:\WINDOWS\system32\iglhxa64.vp, 12/21/2013 01:02:54, 1125 bytes Driver: C:\WINDOWS\system32\iglhxa64.cpa, 12/21/2013 01:02:54, 2813952 bytes Driver: C:\WINDOWS\system32\iglhcp64.dll, 9.00.0020.9000 (English), 12/21/2013 01:02:54, 214528 bytes Driver: C:\WINDOWS\system32\iglhsip64.dll, 9.00.0020.9000 (English), 12/21/2013 01:02:54, 1127424 bytes Driver: C:\WINDOWS\SysWow64\igdusc32.dll, 8.15.0010.9141 (English), 12/21/2013 01:02:46, 3557376 bytes Driver: C:\WINDOWS\SysWow64\igdmd32.dll, 12/21/2013 01:02:44, 280064 bytes Driver: C:\WINDOWS\SysWow64\igd10iumd32.dll, 10.18.0010.3379 (English), 12/21/2013 01:02:38, 11673600 bytes Driver: C:\WINDOWS\SysWow64\igdumdim32.dll, 10.18.0010.3379 (English), 12/21/2013 01:02:44, 9870848 bytes Driver: C:\WINDOWS\SysWow64\igdail32.dll, 12/21/2013 01:02:40, 142848 bytes Driver: C:\WINDOWS\SysWow64\igfxdv32.dll, 8.15.0010.3379 (English), 12/21/2013 01:02:48, 493056 bytes Driver: C:\WINDOWS\SysWow64\iglhcp32.dll, 9.00.0020.9000 (English), 12/21/2013 01:02:54, 179712 bytes Driver: C:\WINDOWS\SysWow64\iglhsip32.dll, 9.00.0020.9000 (English), 12/21/2013 01:02:54, 1123328 bytes Driver: C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe, 9.00.0020.9000 (English), 12/21/2013 01:02:54, 279000 bytes Driver: C:\WINDOWS\SysWow64\igfxcmrt32.dll, 3.00.0000.1027 (English), 12/21/2013 01:02:46, 137728 bytes Driver: C:\WINDOWS\SysWow64\igfx11cmrt32.dll, 3.00.0000.1027 (English), 12/21/2013 01:02:46, 133632 bytes Driver: C:\WINDOWS\SysWow64\igfxcmjit32.dll, 3.00.0000.1027 (English), 12/21/2013 01:02:46, 1815040 bytes Driver: C:\WINDOWS\system32\difx64.exe, 1.04.0001.0000 (English), 12/21/2013 01:02:26, 153048 bytes Driver: C:\WINDOWS\system32\hccutils.dll, 8.15.0010.3379 (English), 12/21/2013 01:02:30, 224256 bytes Driver: C:\WINDOWS\system32\igfxsrvc.dll, 8.15.0010.3379 (English), 12/21/2013 01:02:52, 66560 bytes Driver: C:\WINDOWS\system32\igfxsrvc.exe, 8.15.0010.3379 (English), 12/21/2013 01:02:52, 845272 bytes Driver: C:\WINDOWS\system32\igfxstarter.exe, 6.15.0010.3379 (English), 12/21/2013 01:02:52, 906200 bytes Driver: C:\WINDOWS\system32\igfxpph.dll, 8.15.0010.3379 (English), 12/21/2013 01:02:48, 548864 bytes Driver: C:\WINDOWS\system32\igfxcpl.cpl, 8.15.0010.3379 (English), 12/21/2013 01:02:48, 279040 bytes Driver: C:\WINDOWS\system32\igfxdev.dll, 8.15.0010.3379 (English), 12/21/2013 01:02:48, 624640 bytes Driver: C:\WINDOWS\system32\igfxdo.dll, 8.15.0010.3379 (English), 12/21/2013 01:02:48, 243712 bytes Driver: C:\WINDOWS\system32\igfxtray.exe, 8.15.0010.3379 (English), 12/21/2013 01:02:52, 391128 bytes Driver: C:\WINDOWS\system32\hkcmd.exe, 8.15.0010.3379 (English), 12/21/2013 01:02:30, 771544 bytes Driver: C:\WINDOWS\system32\igfxress.dll, 8.15.0010.3379 (English), 12/21/2013 01:02:50, 9081856 bytes Driver: C:\WINDOWS\system32\igfxpers.exe, 8.15.0010.3379 (English), 12/21/2013 01:02:48, 770520 bytes Driver: C:\WINDOWS\system32\igfxTMM.dll, 8.15.0010.3379 (English), 12/21/2013 01:02:52, 346624 bytes Driver: C:\WINDOWS\system32\gfxSrvc.dll, 8.15.0010.3379 (English), 12/21/2013 01:02:30, 194560 bytes Driver: C:\WINDOWS\system32\GfxUIEx.exe, 8.15.0010.3379 (English), 12/21/2013 01:02:30, 7596504 bytes Driver: C:\WINDOWS\system32\GfxUIEx.exe.config, 12/21/2013 01:02:30, 1806 bytes Driver: C:\WINDOWS\system32\DPTopologyApp.exe, 8.15.0010.3379 (English), 12/21/2013 01:02:28, 530904 bytes Driver: C:\WINDOWS\system32\DPTopologyApp.exe.config, 12/21/2013 01:02:28, 935 bytes Driver: C:\WINDOWS\system32\CustomModeApp.exe, 8.15.0010.3379 (English), 12/21/2013 01:02:26, 396760 bytes Driver: C:\WINDOWS\system32\CustomModeApp.exe.config, 12/21/2013 01:02:26, 935 bytes Driver: C:\WINDOWS\system32\GfxRes.dll, 1.00.0000.0000 (English), 12/21/2013 01:02:28, 2384896 bytes Driver: C:\WINDOWS\system32\MetroIntelGenericUIFramework.dll, 1.00.0000.0000 (English), 12/21/2013 01:03:00, 729088 bytes Driver: C:\WINDOWS\system32\GfxUIHotKeyMenu.exe, 8.15.0010.3379 (English), 12/21/2013 01:02:30, 755160 bytes Driver: C:\WINDOWS\system32\GfxUIHotKeyMenu.exe.config, 12/21/2013 01:02:30, 264 bytes Driver: C:\WINDOWS\system32\IGFXDEVLib.dll, 1.00.0000.0000 (Invariant Language), 12/21/2013 01:02:48, 12288 bytes Driver: C:\WINDOWS\system32\igfxext.exe, 8.15.0010.3379 (English), 12/21/2013 01:02:48, 397784 bytes Driver: C:\WINDOWS\system32\igfxexps.dll, 8.15.0010.3379 (English), 12/21/2013 01:02:48, 29696 bytes Driver: C:\WINDOWS\SysWow64\igfxexps32.dll, 8.15.0010.3379 (English), 12/21/2013 01:02:48, 25600 bytes Driver: C:\WINDOWS\system32\igfxrara.lrc, 8.15.0010.3379 (English), 12/21/2013 01:02:48, 521728 bytes Driver: C:\WINDOWS\system32\igfxrchs.lrc, 8.15.0010.3379 (English), 12/21/2013 01:02:48, 513536 bytes Driver: C:\WINDOWS\system32\igfxrcht.lrc, 8.15.0010.3379 (English), 12/21/2013 01:02:48, 514048 bytes Driver: C:\WINDOWS\system32\igfxrdan.lrc, 8.15.0010.3379 (English), 12/21/2013 01:02:48, 524288 bytes Driver: C:\WINDOWS\system32\igfxrdeu.lrc, 8.15.0010.3379 (English), 12/21/2013 01:02:48, 526848 bytes Driver: C:\WINDOWS\system32\igfxrenu.lrc, 8.15.0010.3379 (English), 12/21/2013 01:02:50, 371200 bytes Driver: C:\WINDOWS\system32\igfxresn.lrc, 8.15.0010.3379 (English), 12/21/2013 01:02:50, 527360 bytes Driver: C:\WINDOWS\system32\igfxrfin.lrc, 8.15.0010.3379 (English), 12/21/2013 01:02:50, 525312 bytes Driver: C:\WINDOWS\system32\igfxrfra.lrc, 8.15.0010.3379 (English), 12/21/2013 01:02:50, 527360 bytes Driver: C:\WINDOWS\system32\igfxrheb.lrc, 8.15.0010.3379 (English), 12/21/2013 01:02:50, 522240 bytes Driver: C:\WINDOWS\system32\igfxrhrv.lrc, 8.15.0010.3379 (English), 12/21/2013 01:02:50, 525824 bytes Driver: 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Driver: C:\WINDOWS\system32\Gfxres.da-DK.resources, 12/21/2013 01:02:28, 166220 bytes Driver: C:\WINDOWS\system32\Gfxres.de-DE.resources, 12/21/2013 01:02:28, 178123 bytes Driver: C:\WINDOWS\system32\Gfxres.el-GR.resources, 12/21/2013 01:02:28, 253466 bytes Driver: C:\WINDOWS\system32\Gfxres.es-ES.resources, 12/21/2013 01:02:28, 178473 bytes Driver: C:\WINDOWS\system32\Gfxres.en-US.resources, 12/21/2013 01:02:28, 161534 bytes Driver: C:\WINDOWS\system32\Gfxres.fi-FI.resources, 12/21/2013 01:02:28, 173792 bytes Driver: C:\WINDOWS\system32\Gfxres.fr-FR.resources, 12/21/2013 01:02:28, 178290 bytes Driver: C:\WINDOWS\system32\Gfxres.he-IL.resources, 12/21/2013 01:02:28, 192758 bytes Driver: C:\WINDOWS\system32\Gfxres.hr-HR.resources, 12/21/2013 01:02:28, 171691 bytes Driver: C:\WINDOWS\system32\Gfxres.hu-HU.resources, 12/21/2013 01:02:28, 175862 bytes Driver: C:\WINDOWS\system32\Gfxres.it-IT.resources, 12/21/2013 01:02:28, 180850 bytes Driver: C:\WINDOWS\system32\Gfxres.ja-JP.resources, 12/21/2013 01:02:28, 198725 bytes Driver: C:\WINDOWS\system32\Gfxres.ko-KR.resources, 12/21/2013 01:02:28, 180936 bytes Driver: C:\WINDOWS\system32\Gfxres.nb-NO.resources, 12/21/2013 01:02:28, 166833 bytes Driver: C:\WINDOWS\system32\Gfxres.nl-NL.resources, 12/21/2013 01:02:28, 175067 bytes Driver: C:\WINDOWS\system32\Gfxres.pl-PL.resources, 

It may be your video card is giving out or just cant play the game anymore. Here are a list of Video Cards that will play the game. Yours is the Intel HD 4000 and it is listed at the top of this web below. This game does not do well on Intel cards.

http://simswiki.info/wiki.php?title=Game_Help:TS3_System_Requirements

Oh....Well thank you anyways! Do you think it might work for the Sims 4 then?

Your welcome and What I suggest you do is remove Eps one by one and see if you can get the game to play. As for the sims 4 no one knows the specs yet. They have not been released but right now they claim you will not need a more serious gaming computer for the sims 4. Since so many people use laptop now rather than desktop, EA is trying to make the game more compatible to a wide varity of computers but I have no idea what video cards they will require. All you can do with that issue is keep checking for updates.

I'm really sorry for asking for some much help, but how do I remove Eps? And ok thank you! 

Your most welcome. The best way is to uninstall each one manually to get rid of the extra files that might be on your registry key. I dont remember if we discussed what Ep's you have installed but the more demanding ones that might give your video card issue are Pets, Island Paradise, Into The Future and Seasons.

Page down all the way to the bottom of this web and it tells you how to uninstall each EP

http://help.ea.com/en/article/manually-uninstalling-the-sims-3/

Would I have to uninstall all of those then? 

I would and then see if your game will play if you do have all 4 of those installed. Try Pets and Island Paradise first since those are probably the two most demanding. Then see if your game will play. If removing those two does not help, try uninstalling into the future , test the game again and seasons last if the game still wont work.

I'm going to try to play the game right now. If it doesn't work after deleting the ones you told me, what should I do?

It actually let me get through create a sim mode....I think Sims Island Paradise was the one that made this happen. I just recently downloaded it and I think that was when it all started. So it seems to be working fine. Thank you for all of your help! Do you think I can try redownloading CC or no?

Ok, thank you so much for your time and assistance!! Have a great day!

Your very welcome and you have a great day too!