Tech

When I try to download anything from the exchange I get a serious error notice.  It was working earlier today but now it is a bust.

Thanks for any help, 

LivingFreely

LivingFreely​  If you're still trying to uninstall, use this method:

[Read First] Running Sims 3 in Windows | EA Forums - 8323446

Let me know what happens when you try to reinstall, and also how you're installing, e.g. through the EA App or from a disc.

If you've figured out that part now, we can move onto the Exchange issue.  Please post a screenshot of the error you're seeing, and also link a couple of items you're trying to download.

I,m sorry but I was talking about anything from the exchange and store.  They will not install or uninstall.  The error says "There was an error while downloading content.  Check the log for more information.  The log just says downloading error.  

LivingFreely​  Then please try installing the content into a clean user folder.  Creating a clean folder will "uninstall" your Store and Exchange items by virtue of moving them to where the game can't read them.

Move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop.  Open the launcher to spawn a clean folder with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just download a Store or Exchange item and try to install it.

I would strongly recommend working with only Store content first because it is confirmed to work in general.  Some Exchange items are broken for one reason or another.  These may not install at all, or they might seem to install properly only to break the launcher, preventing you from installing anything else.

If you get an error when installing the first Store item, try again with a different browser.

If your first Store item is fine, you can start downloading other items, and then a few Exchange items, and see how it goes.

Okay did that, Thank You

But now I am logged in while downloading an item from the store.  It wants me to log in again before it delivers the item.  It will not take the log in.  It was doing this the other day and you guys fixed it on your end.  

Thank you so much for your time and knowledge

LivingFreely 

LivingFreely​  Are you using the same account on the Store site as you did when you installed the game?  One common cause of this issue is installing the game using one EA account, then trying to install Store content using the other.  The launcher won't accept that when the accounts don't match.