Redeem a Code Broken

I just purchased the standard bundle of Roaring Heights because I wanted to legitimately buy worlds from the store instead of pirating them from the internet. I had the issue of continuous loading, refreshed and nothing happened. In fact, the home screen for the store came up instead and no updates to my simpoints or purchase history occurred during this time.

I tried the link supplied by someone further up but received the message stating that the code was invalid or had already been used. It's acting as if it worked when my purchase isn't visible anywhere on the website. I also tried in Origin but it says the code can't be redeemed with the client and that I should go to the Store site. I really wanted to install alongside The Boardwalk venue and other items before opening my game so I can mass-test/look at everything in one go.

Can you please tell me if there's a grace period I should wait before logging back in to my account and being able to see the World and SimPoints (bundle) being added to the respective parts of my account successfully? I used my debit card to purchase after being redirected to Origin from the Store site as well. I don't know if this had anything to do with the delay or not but thought it was worth mentioning.

Hello @MaxisBazajaytee @EA_Mai,

I am hoping this reaches you, because I have been experiencing a problem with my account for 2 yrs now, and am not getting a response going through ea help about it. I am reaching out to you because the problem is old, mentioned in this thread, and you seem to have found an answer for it. It has been so disappointing receiving Dragon Valley, and Monte Vista as a Christmas gift, and then never being able to play them, even knowing re-buying them would do nothing. I have the codes, but I cannot access the redeem a code page (nor purchase history, nor billing history). My tickets have been shut down before even when I said the problem was not fixed. Currently they are just left open and unresolved. Please help. I feel powerless and unable to reach anyone who can fix this. I just want to play my game.

I have attached some screenshots of the problem that I hope will be helpful. The first three are on store.thesims3.com. The upper right only flashed for a moment before changing into the bottom left. The bottom right was me trying a solution mentioned here, going to the igs link. I was not able to capture a screenshot in game where I am logged in, but Account Info & Settings is not present.

Thank you for your understanding