Forum Discussion

Anonymous's avatar
Anonymous
12 years ago
Approved

Redeem A Code page will not load

I purchased  some world bundles, received the product codes but every time I go to the Redeem A Code page I get the "Be Right Back" message. A couple of times it looks like the page is going to load...
pc
technical issues
Anonymous's avatar
Anonymous
12 years ago
Approved

I tried both of those suggestions but  neither worked.

crinrict's avatar
crinrict
Hero+
12 years ago

Contact a Customer Support game advisor then so they can take a look at your account to find out what's going on

Game advisors can be found through live chat.

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Click on Contact a game advisor 
  4. Describe your issue with a few words
  5. Click on Find a Solution
  6. Select Product: ex: The Sims 3 or Origin
  7. Select Issue Type: ex: Billing/Purchasing or Account Management
  8. Select Platform: PC
  9. Click Find solution
  10. Scroll down and click I still need help
  11. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

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