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Anonymous's avatar
Anonymous
12 years ago
SolvedApproved

Redeemed the DLC code on Thesims3.com and now it's gone

I bought the Started pack from Humble Bundle and because I already have The Sims 3 installed, I went to thesims3.com and redeemed the code there, hoping that it would add the DLCs to my account. It said the activation had been successful, but I don't see my new stuff anywhere. It's not even in purchase history, it doesn't show up on Origin and even the launcher sees only the base game. Now when I try to activate the code on Origin, it says the code had already been used.

Anyone having the same issue?

6 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Okay, I contacted EA support and they forwarded me to HB support. Oh well...

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    Note, when redeeming your The Sims 3 code, first redeem the code given to you through the Humble Bundle, then head to your My Games library, view the details of The Sims 3, and find and redeem the "Product Code" listed to install.

    To redeem from the web, just head to www.origin.com/account and sign in with your Origin Account. If you do not have an Origin Account, you will be prompted to make one.
    Once logged in, all you need to do is:

    1. Select "Redeem Product Code" in the left-hand menu.
    2. Enter the Origin Key code provided to you by Humble Bundle.
    3. Repeat this process for each game you wish to redeem.
    4. Launch the Origin client and find your games in the My Games library.
  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    That would be a great answer, if it wasn't giving me "Key already used". I don't want to sound rude and I thank you for trying to answer my question, but did you actually read it?

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    absolutely not lol

    I've same problem.

    Already redeemed and not received.

  • Ketzu's avatar
    Ketzu
    12 years ago

    The origin part always sends me to sims3.com because "this code can't be redeemed here"