Hello all,
We've released a backend fix for this issue yesterday, at this time believe it to be resolved.
Thank you all for your patience while we worked towards a resolution.
@puzzlezaddict Thank you for getting back to me! These are the steps I've tried with no success. I cleared Origin cache and tried to redownload Supernatural and got the error. I then uninstalled Origin and used CCleaner to clear my registry. I reinstalled the EA App and tried the download again...still an error but I also noticed the EA App says I have two copies of Movie Stuff when I don't. And when I do try to install Supernatural on the EA App it acts like it's going to redownload the Sims 3 base game again as well...which could be normal, I'm not used to this app. After the error, I uninstalled the EA App, cleared my registry again and reinstalled Origin because I'm more comfortable there. I tried to download the expansion one more time and got the same error. I'm at a loss at what to do now. Thanks again for the help.
@LoreGalore When you cleaned your computer's registry, did you by any chance also delete any registry entries related to the Sims 3 base game? If so, that may be why the EA App tried to download the game a second time. It's normally supposed to recognize the games Origin has already installed, but without the registry entries, and with the game likely not being in the EA App's defaul install location (you can see it's EA Games rather than Origin Games), the App may not have found it.
I'm also curious whether the game launches at all at this point.
Anyway, at this point, I'd usually suggest uninstalling the entire game and reinstalling to a different folder than the one it's currently in, preferably a new folder you create yourself (e.g. C:\Games). But if this is one lingering symptom of the partly-resolved EA-side download issues, you may not be able to reinstall the game at all, at least not until EA fixes this problem completely. I don't know when that will be.
Do you have access to a different computer where you could test? It would be useful to confirm whether the issue was particular to your system.
@puzzlezaddict Hello again! I only removed items from the registry that had to do with Origin and the EA app only. The game with the rest of the dlc does launch and play really well with no issues so far over the past three days. Earlier I asked my sister to login to my account to see if she could try to download Sims 3 + Supernatural only and she had the same issue with Supernatural so it's a relief it's not my system. I'm nervous about uninstalling/reinstalling the whole series again...I'd rather have some Sims dlc than none but I will definitely try it again soon.
@LoreGalore It does sound like there's an issue on EA's end, either overall or with your account. I can ask someone from EA to take a look, but it'll likely be a couple days at least before you get a response.
@puzzlezaddict I would really appreciate that, thank you.
