Hello all,
We've released a backend fix for this issue yesterday, at this time believe it to be resolved.
Thank you all for your patience while we worked towards a resolution.
@puzzlezaddict Hello again! I only removed items from the registry that had to do with Origin and the EA app only. The game with the rest of the dlc does launch and play really well with no issues so far over the past three days. Earlier I asked my sister to login to my account to see if she could try to download Sims 3 + Supernatural only and she had the same issue with Supernatural so it's a relief it's not my system. I'm nervous about uninstalling/reinstalling the whole series again...I'd rather have some Sims dlc than none but I will definitely try it again soon.
@LoreGalore It does sound like there's an issue on EA's end, either overall or with your account. I can ask someone from EA to take a look, but it'll likely be a couple days at least before you get a response.
@puzzlezaddict I would really appreciate that, thank you.
@LoreGalore Can you please try again now? Someone looked into your issue and thinks it might have been fixed.
@puzzlezaddict I uninstalled Sims 3 and the dlc over the weekend and just attempted to reinstall. Everything is queueing up properly and installing right now! Thank you so much for all of your patience and help!
@LoreGalore I'm glad to hear that, but my real contribution here was just flagging your issue for someone who could actually fix it. That person is happy to see this resolved too.
Hello there! I'm sorry to piggy back on this thread but I am having the same issue with Supernatural download error. I've tried the steps listed in this thread along with contacting EA support (they've been no help...). Is there any way you could help me? I'd so appreciate it!
Hello!
I am having the same issue myself except my issue is with university life, High end loft stuff and Late-night expansion... I have done everything suggested in this thread and contacted support twice who just ask me to either uninstall orgin and use EA app or uninstall EA app and use origin lol.. i am going around in circles at this point.
Both the EA app and origin app are not installing the same things but will work perfectly fine with the base game and all my other expansion/stuff packs
Please help!!
Hi im having the same issue just with THE SIMS 3 INTO THE FUTURE im getting same error and tried the same steps she did and i'm still not able to download then i made the mistake of uninstalling app then redownload so now i'm not able to download any of my expanion packs with getting the error to restart the EA app SOMEONE PLEASE HELP BEEN EXPERIENCING SINCE FRIDAY!!!
I did the same thing unfortunately. Couldn't get the one I wanted, uninstalled all of them, and now I have none of them. There's probably a lesson somewhere in here about trusting EA.
Maybe yall will stop pre-ordering digital games now.
I'm having the same issues. They said they're on the final ends of fixing the issue. No date to be given but just to trust they're working on it, which I do! Will be patiently waiting till this resolved, considering, this game is too old to get a refund, apparently.
Oh good it will only be 3 more days then *phew*
I'm also experiencing this. I can't dowload in Norwegian either, even though I choose it in the installer, always English. Also, the game does not work easily on a new laptop with a 12th gen Intel processor. Yay.
Hi.... I have the same issue with the adventure pack of the sims 3 that I just bought.... 2022-10-26
