Forum Discussion
EA_Solaire
Community Manager
1 year agoHey there @Loulounounette
It sounds like this pack may have been removed from your account- this isn't something we can check for over AHQ since we don't have access to your account details, but the live support team can take a look and see what's happening with your pack.
Please contact live support so they can check your entitlements for Showtime by submitting a help request here: https://help.ea.com/en/help/faq/using-ea-help/
1 year ago
Thank you for the advice. Sadly they couldn't find solutions and offered refund...
I am a bit disappointed though and I don't understand what is the problem.