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Anonymous's avatar
Anonymous
13 years ago
Approved

Sims 3 - Supernatural - code isnt working...

Hi! 

In November, I bought Sims 3 - Supernatural, for only 139,60 Danish kr. (23,98$) at Origin.com - it was on sale. 

And since then, I have tried to get the game on my mac, but when I type in the code - at origin and at Sims.com website - it says that the code already has been used - And I've written an email to EA, and they said that I should call them or write in here - I called them, but they just put me on hold for over 20 minutes..

So now I'm trying here! Hope that you can help me, because I really want the game, that I paid for!

I have a macbook Pro, and I'm from Denmark - Still hoping that you can help me.

Sara

pc
technical issues

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    When you buy through Origin, the game should automatically be added to your account and there's no need to redeem any code.

    You need to download the Origin client here: http://origin.com/download and then log in and the game should be in myGames.

    If it's not, Customer Support IS your only option cause the AnswerHQ is about users helping users and as users we have no insight into your account.

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