Forum Discussion

LeafyGreen23's avatar
LeafyGreen23
4 years ago
Solved

Sims 3 64-bit & Metal via Origin Keeps Freezing MacOS Big Sur

Hi guys, I have Sims 3 64-bit and Metal which keeps crashing.

I'm able to load the game no problems, even spent an hour making new sims, but when it comes to game play my screen crashes after about 10-15mins. I can still here the game moving and hear the buttons making sounds when i click them (ie the pause/play button etc), but the screen's completely frozen.

I access the game on my Mac Pro (macOS Big Sur version 11.2.3) through Origin (Version 10.5.108.49699 - 770595) and I can't seem to download the game to desktop to make any changes that way. The game I originally bought was the 32bit one, I used a Lenovo Laptop (on which it worked but was super glitchy and slow) and on this I added the 32-bit compatible Late Night pack --and while my previous sims are deleted, the expansion pack has been automatically added to the 64 bit version Origin has automatically offered me for Mac.

I really wanna play the Late Night version but apparently that's what keeps my game crashing, what can I do?

Super confused and a bit aggravated, need an awesome techno wizz to come save me.

Thanks!

mac
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @AnniK110  Please try playing a new save in Sunset Valley with all the graphics options on low.  Specifically, turn them all down to low, disable Advanced Rendering too, then quit to desktop before loading a new save.  You can add your packs if you want except for Pets, which seems to cause a lot of issues on Macs with integrated graphics like yours.

    If the game is stable on all low settings, you can start raising them one or two at a time, again doing so from the Main Menu and quitting to desktop before loading a save.  Lighting and tree detail seem to cause the most issues, so it's best to leave these on low.

    If you still get crashes, try playing again with nothing else running on your computer other than Origin and Sims 3, and with your computer completely offline.  You can sign into Origin and put it in offline mode, then disable wifi before pressing Play.

6 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @LeafyGreen23  What world are you playing in, and do you have any other packs installed aside from Late Night?  Please also list the full specs of your Mac: everything under About This Mac except for the serial number.

  • AnniK110's avatar
    AnniK110
    4 years ago

    I have this exact problem!! I can spend over an hour in CAS, but when I actually go to play the game crashes after 15 minutes in. I can hear the game moving and hear the buttons, but my screen is frozen. I have even tried playing in window mode, but that didn't help. Ugh ☹️

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @AnniK110  What world are you playing in?  Please also attach your deviceconfig.log to a post; it's in Documents > Electronic Arts > The Sims 3.  (You'll need to manually open the folders; the file won't show up in a search.)  You can delete your user and computer names, about 25 lines down, but there's nothing else in that file that can identify you.

  • AnniK110's avatar
    AnniK110
    4 years ago

    @puzzlezaddict I've tried a variety of different worlds, and they all crash within 20 minutes. I tried playing only with the base game too, but it always crashes.

    Here is my deviceconfig.log:

    === Application info ===
    Name: Sims3
    Version:
    Build: Release
    === Rating info ===
    GPU: 3 GPU Memory: 5 CPU: 1 RAM: 5 CPU Speed: 1100 Threading: 3
    Adjusted CPU: 1470 RAM: 8192 Adjusted RAM: 7680 Cores: 2
    Card Found in DB: 0
    === Machine info ===
    OS version: Mac OS X Version 10.16 (Build 20F71)
    OS prod type: 0
    OS major ver: 10
    OS minor ver: 16
    OS SP major ver: 0
    OS SP minor ver: 0
    OS is 64Bit: 1
    CPU: MacBookAir9,1
    Brand: Intel(R) Core(TM) i3-1000NG4 CPU @ 1.10GHz
    Family: 8
    Model: 7
    Cores: 2
    HT: 1
    x64: 1
    Memory: 8192MB
    Free memory: 3957MB
    === Graphics device info ===
    Number: 0
    Name (driver): Intel Iris Plus Graphics
    Name (database): Intel Iris Plus Graphics [Found: 0, Matched: 1]
    Vendor: Intel
    Chipset: Vendor: 8086, Device: 8a5c, Board: 0000020d, Chipset: 0007
    Driver: macOS Metal driver, Version: 0.0.0.0
    Driver version: 0
    Monitor: 00000000
    Texture memory: 1536MB
    Vertex program: 3.0
    Pixel program: 3.0
    Hardware TnL: 0
    === Options ===
    AnimationSmoothing 0
    LightingQuality 2
    GeneralReflections 1
    TextureQuality 2
    VisualEffects 2
    TerrainQuality 1
    EdgeSmoothing 0
    ObjectHiding 1
    AspectRatio 0
    ForceSquarePixels 1
    SimQuality 2
    TreeQuality 1
    DrawDistance 2
    MaxActiveLots 1
    NumMaxActiveLotOptions 6
    AdvancedRendering 1
    AudioQuality 1
    Audi🤭utputMode 1
    VoiceLevel 255
    SoundFXLevel 255
    MusicLevel 255
    AmbientLevel 255
    FocusMute 1
    VoiceMute 0
    SoundFXMute 0
    MusicMute 0
    AmbientMute 0
    EdgeScrolling 1
    EdgeScrollingWarning 0
    SupressOpportunityDialogs 0
    SuppressOpportunityDialogsWarningProducts 1491627
    SimWhileMinimized 0
    TwelveHourClock 1
    ShowPlacementGrid 0
    AutonomyLevel 2
    DisableAutonomyForSelectedSim 0
    PetAutonomyLevel 2
    AgingInterval 2
    EnableAging 1
    EnableTutorial 1
    EnableIntroTutorial 0
    EnableTombResets 1
    EnableInGameStore 1
    EnableTelemetry 1
    EnableMemories 1
    AgingStageLengthBaby 3
    AgingStageLengthToddler 7
    AgingStageLengthChild 7
    AgingStageLengthTeen 14
    AgingStageLengthYoungAdult 21
    AgingStageLengthAdult 21
    AgingStageLengthElder 17
    EnableInteractiveLoading 1
    AgingStageLengthPuppy 0
    AgingStageLengthDogAdult 0
    AgingStageLengthDogElder 0
    AgingStageLengthKitten 0
    AgingStageLengthCatAdult 0
    AgingStageLengthCatElder 0
    AgingStageLengthFoal 0
    AgingStageLengthHorseAdult 0
    AgingStageLengthHorseElder 0
    LunarCycleLength 3
    LunarPhaseLength 0
    EnableLunarCycle 1
    EnableLunarPhase 0
    EnableStoryProgression 1
    EnableVampires 1
    EnableWerewolves 1
    EnablePets 1
    EnableCelebrities 1
    EnableFairies 1
    EnableWitches 1
    EnableHorses 1
    EnableOptOutCeleb 0
    ReceiveConnectTNS 1
    ReceivedDevGift 0
    PostFilterFlags 0
    RequireLoginBeforeLoad 0
    SummerLength 7
    FallLength 7
    WinterLength 7
    SpringLength 7
    SummerEnabled 1
    FallEnabled 1
    WinterEnabled 1
    SpringEnabled 1
    IsCelcius 0
    FogEnabled 1
    RainEnabled 1
    SnowEnabled 1
    HailEnabled 1
    InvertHorizontalRotation 0
    InvertVerticalRotation 0
    VideoCaptureSize 1
    VideoCaptureQuality 2
    VideoCaptureSound 0
    VideoCaptureTime 60
    VideoCaptureHideUI 1
    === Default Options ===
    AnimationSmoothing 0
    LightingQuality 2
    GeneralReflections 1
    TextureQuality 2
    VisualEffects 2
    TerrainQuality 1
    EdgeSmoothing 0
    ObjectHiding 1
    AspectRatio 0
    ForceSquarePixels 1
    SimQuality 2
    TreeQuality 1
    DrawDistance 2
    MaxActiveLots 1
    NumMaxActiveLotOptions 6
    AdvancedRendering 1
    AudioQuality 1
    Audi🤭utputMode 1
    VoiceLevel 255
    SoundFXLevel 255
    MusicLevel 255
    AmbientLevel 255
    FocusMute 1
    VoiceMute 0
    SoundFXMute 0
    MusicMute 0
    AmbientMute 0
    EdgeScrolling 0
    EdgeScrollingWarning 1
    SupressOpportunityDialogs 0
    SuppressOpportunityDialogsWarningProducts 0
    SimWhileMinimized 0
    TwelveHourClock 1
    ShowPlacementGrid 0
    AutonomyLevel 2
    DisableAutonomyForSelectedSim 0
    PetAutonomyLevel 2
    AgingInterval 2
    EnableAging 1
    EnableTutorial 1
    EnableIntroTutorial 1
    EnableTombResets 1
    EnableInGameStore 1
    EnableTelemetry 1
    EnableMemories 1
    AgingStageLengthBaby 3
    AgingStageLengthToddler 7
    AgingStageLengthChild 7
    AgingStageLengthTeen 14
    AgingStageLengthYoungAdult 21
    AgingStageLengthAdult 21
    AgingStageLengthElder 17
    EnableInteractiveLoading 1
    AgingStageLengthPuppy 0
    AgingStageLengthDogAdult 0
    AgingStageLengthDogElder 0
    AgingStageLengthKitten 0
    AgingStageLengthCatAdult 0
    AgingStageLengthCatElder 0
    AgingStageLengthFoal 0
    AgingStageLengthHorseAdult 0
    AgingStageLengthHorseElder 0
    LunarCycleLength 3
    LunarPhaseLength 0
    EnableLunarCycle 1
    EnableLunarPhase 0
    EnableStoryProgression 1
    EnableVampires 1
    EnableWerewolves 1
    EnablePets 1
    EnableCelebrities 1
    EnableFairies 1
    EnableWitches 1
    EnableHorses 1
    EnableOptOutCeleb 0
    ReceiveConnectTNS 1
    ReceivedDevGift 0
    PostFilterFlags 0
    RequireLoginBeforeLoad 0
    SummerLength 7
    FallLength 7
    WinterLength 7
    SpringLength 7
    SummerEnabled 1
    FallEnabled 1
    WinterEnabled 1
    SpringEnabled 1
    IsCelcius 0
    FogEnabled 1
    RainEnabled 1
    SnowEnabled 1
    HailEnabled 1
    InvertHorizontalRotation 0
    InvertVerticalRotation 0
    VideoCaptureSize 1
    VideoCaptureQuality 2
    VideoCaptureSound 0
    VideoCaptureTime 60
    VideoCaptureHideUI 1

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @AnniK110  Please try playing a new save in Sunset Valley with all the graphics options on low.  Specifically, turn them all down to low, disable Advanced Rendering too, then quit to desktop before loading a new save.  You can add your packs if you want except for Pets, which seems to cause a lot of issues on Macs with integrated graphics like yours.

    If the game is stable on all low settings, you can start raising them one or two at a time, again doing so from the Main Menu and quitting to desktop before loading a save.  Lighting and tree detail seem to cause the most issues, so it's best to leave these on low.

    If you still get crashes, try playing again with nothing else running on your computer other than Origin and Sims 3, and with your computer completely offline.  You can sign into Origin and put it in offline mode, then disable wifi before pressing Play.

  • AnniK110's avatar
    AnniK110
    4 years ago

    @puzzlezaddict that seemed to work!! I was able to play for a lot longer than normal. Its a bummer that I can't play with pets, but at least I can actually play!! Thank you so much!! 🙂

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,355 PostsLatest Activity: 7 hours ago