@MaxisJoe @puzzlezaddict I am having a similar problem except I am on macOS Catalina. I have tried just downloading base game and each of my pack individually and nothing has worked so far. I am able into live mode because it shuts down and returns to Origin within the first minute. I can use CAS no problem. I am horrible with computers and have no idea how to access my specs. I have tried re-downloading and repairing multiple times. I have received the fix and have the CD key.
@KelliDever I'm having the same exact issue. My Mac has the right specs so I'm thinking that's not where the issue is coming from...? Anyways, I noticed I don't have the "the sims 3" folder in my EA folder despise having downloaded it from origin and having entitlement and CD key etc etc. Do YOU have TS3 folder? I'm just trying to figure out if that's where the issue is coming.
To clarify: It's not a hidden folder/file either. It's just not anywhere in my computer.
@KelliDever Please attach your deviceconfig.log, in Documents > Electronic Arts > The Sims 3. You'll neeed to manually open the folders; the file won't show up in a search. You can delete your user and computer names, about 25 lines down, but there's nothing else in that file that can identify you.
@XprincessdidiY to answer your question, yes I do have the TS3 folder.
@puzzlezaddict I'm pretty sure the is the thing you are looking for
=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 3 GPU Memory: 5 CPU: 1 RAM: 5 CPU Speed: 1400 Threading: 3
Adjusted CPU: 2380 RAM: 16384 Adjusted RAM: 15872 Cores: 4
Card Found in DB: 0
=== Machine info ===
OS version: Mac OS X Version 10.15.7 (Build 19H2)
OS prod type: 0
OS major ver: 10
OS minor ver: 15
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 1
CPU: MacBookPro16,3
Brand: Intel(R) Core(TM) i5-8257U CPU @ 1.40GHz
Family: 8
Model: 7
Cores: 4
HT: 1
x64: 1
Memory: 16384MB
Free memory: 3674MB
=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Plus Graphics 645
Name (database): Intel Iris Plus Graphics 645 [Found: 0, Matched: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 3ea6, Board: 00000178, Chipset: 0001
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
=== Options ===
AnimationSmoothing 0
LightingQuality 2
GeneralReflections 0
TextureQuality 1
VisualEffects 2
TerrainQuality 1
EdgeSmoothing 1
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 2
TreeQuality 2
DrawDistance 1
MaxActiveLots 3
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 1
Audi🤭utputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 0
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 147971
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 0
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 1
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1
=== Default Options ===
AnimationSmoothing 0
LightingQuality 2
GeneralReflections 1
TextureQuality 2
VisualEffects 2
TerrainQuality 1
EdgeSmoothing 0
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 2
TreeQuality 1
DrawDistance 2
MaxActiveLots 1
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 1
Audi🤭utputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 1
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 0
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 1
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1
@KelliDever Yes, that's the relevant information. Does the household you're playing, or trying to play, have a pet? If so, please try a household that doesn't have a pet, just to see whether it makes a difference.
If not, please try playing on minimum settings, again just as a test.
