Forum Discussion
5 years ago
Heya @puzzlezaddict, I tried this also, but still failed. I heard about the "clean uninstall" method, would you recommend, and would that delete all the past game records?
puzzlezaddict
5 years agoHero+
@tammytandy I don't think you need to delete anything. A factory reset means moving or renaming the Sims 3 folder in Documents > Electronic Arts, letting the game spawn a new folder, and not adding anything to it. That's a useful and simple troubleshooting step you can try.
If you want to uninstall and reinstall the entire game, move the Sims 3 folder elsewhere, and your user content won't get deleted during the uninstall process, That way you can go back to your saves if you want, that is if the game starts working again.
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