Forum Discussion
@vivianhagedorn Just to make sure, has this Mac's operating system been updated since CleanMyMac was last installed on it? I ask because I've seen several cases of the app corrupting the OS in some way that prevents Sims 4 from running properly, to the point where people have had to reinstall the OS. I haven't seen any cases with Sims 3, as far as I know, but 64-bit Sims 3 uses many of the same resources as Sims 4, so it's possible the same problem would happen. But if you've installed the current OS without CleanMyMac present, this is not a concern.
My next question is, have you tried to play any other games on this Mac, and if so, which ones, and how did they run? Sims 4 is free if you want to try it. I'm wondering whether the problem is Sims 3 itself or more global.
Hi! I've had CleanMyMac two different times as a free trial for about a week each time. I'm sure my Mac has been updated since the first time, I'm unsure about the second since it was more recent. Sims 4 won't open on my computer so it could be that CleanMyMac is the cause of that. However, I don't play Sims 4 so I'm not interested in fixing that and this issue with Sims 3 happened prior to my using CleanMyMac. That being said, if you think it might help Sims 3 work, I'd be happy to try reinstall the OS. Besides the Sims, I don't play any other games on this Mac. Thanks!
- puzzlezaddict2 years agoHero+
@vivianhagedorn I think it's worth reinstalling the OS because the symptoms are similar and this kind of graphics glitch is usually a system or hardware issue. Here's how to reinstall the OS, which shouldn't erase your data: