Forum Discussion
13 years ago
- What version of Windows 8 are you running ?
Windows 8 Pro
- Do you have the 32 bit Version or the 64 bit one ?
64 bit
- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ?
Bought a new computer
- Which of the EPs/SPs do you have installed ?
I tried with world adventures, uninstalled that, and tried just the base. I have ambitions, late night, and Pets, but I wanted to make sure it worked before I went through the time of installing.
- What Patch level are you at (base game) ?
1.42, made sure it was the latest patch. Downloaded it manually just to make sure.
- Do you have any Store content or CC/mods added ?
Since it was a new computer, no store content, no cc/mods
- Did you try out any of the beta/consumer preview versions and did you have any issues with those ?
No I did not try the beta, since I haven't had a working computer for some time.
- What graphic card do you have and which driver version are you running ?
AMD Radeon HD 7450, Driver version 8.982.10.6000
- What symptoms are you seeing (try to be as detailed as possible)
I installed both the Sims 3 base and World adventures. Looking at the forums, I decided it would be a good Idea to make sure it was working. It was updated to patch 1.42 and the launcher would work, but once I would hit play, I would either get a black screen, or a black screen with what I can try to describe as the upper left hand of a windows screen, but only the white part, no actual screen or test on the white. Both screens I could also see my white arrow, and could move it. I would have to ctrl alt delete to get to the task bar to get out of the program. Having this problem, I then went through the process of running this program in the compatibility with windows 7 and windows XP( service pack 3) with neither working, and both leading to the same Black screen, and description above.
- Anything else you like to add.
I hope this gets worked out :(
Windows 8 Pro
- Do you have the 32 bit Version or the 64 bit one ?
64 bit
- Did you buy a new Computer and got Windows 8 on that or did you install it on your old machine ?
Bought a new computer
- Which of the EPs/SPs do you have installed ?
I tried with world adventures, uninstalled that, and tried just the base. I have ambitions, late night, and Pets, but I wanted to make sure it worked before I went through the time of installing.
- What Patch level are you at (base game) ?
1.42, made sure it was the latest patch. Downloaded it manually just to make sure.
- Do you have any Store content or CC/mods added ?
Since it was a new computer, no store content, no cc/mods
- Did you try out any of the beta/consumer preview versions and did you have any issues with those ?
No I did not try the beta, since I haven't had a working computer for some time.
- What graphic card do you have and which driver version are you running ?
AMD Radeon HD 7450, Driver version 8.982.10.6000
- What symptoms are you seeing (try to be as detailed as possible)
I installed both the Sims 3 base and World adventures. Looking at the forums, I decided it would be a good Idea to make sure it was working. It was updated to patch 1.42 and the launcher would work, but once I would hit play, I would either get a black screen, or a black screen with what I can try to describe as the upper left hand of a windows screen, but only the white part, no actual screen or test on the white. Both screens I could also see my white arrow, and could move it. I would have to ctrl alt delete to get to the task bar to get out of the program. Having this problem, I then went through the process of running this program in the compatibility with windows 7 and windows XP( service pack 3) with neither working, and both leading to the same Black screen, and description above.
- Anything else you like to add.
I hope this gets worked out :(
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