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katsimming's avatar
katsimming
6 years ago
Solved

sims 3 base game wont install

My sims 3 game was running fine until I merged my old origin account with my new one. when I went to launch my game the launcher came up but it said that my game wasn't properly installed so I needed...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    6 years ago

    @katsimming  I suppose it's possible you didn't remove all the Sims 3 registry entries, since there are quite a few of them.  I also remember one case where someone had two full copies of TS3 program files, and it took a few tries to get rid of everything.  In your position, I'd use Revo to uninstall and sweep for stray entries, and then Piriform's CCleaner too, just to be extra thorough.

    Looking at my own notes from June, with an additional pack installed a few weeks ago, I had Sims 3 registry entries under:

    Software\WOW6432Node\Origin Games

    Software\WOW6432Node\Sims

    Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

    Software\Classes (a single .Sims3Pack)

    But the way Origin installs and uninstalls the game has changed since then, so you may not have all of those entries, and there might be some elsewhere that I don't know about.  That's why I'd search with multiple tools for entries that mention Sims 3.

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@katsimming  Try updating your graphics card driver.  Lenovo has one from June for your laptop model:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/300-series/330-15ast/81d6/downloads/driver-list/component?name=Display%20and%20Video%20Graphics

If that doesn't help, create a new admin user account on your computer.  Use only letters and numbers in the username, no special symbols, and try to launch Sims 3 in that account.  (You can use the same Origin login without trouble, as long as you sign out in your normal account first.)

katsimming's avatar
katsimming
6 years ago

I downloaded and installed it and restarted my computer but the game still wouldn't load. switched accounts and when I went to run the game it took a minute to load before it brought me back to origin. normally it immediately brings me back. this is the only game my computer refuses to run. the sims 4 runs perfectly fine. I know its a problem with my computer and not the game but I cant figure it out. it doesn't help that I know basically nothing about computers.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @katsimming  Do you have OneDrive enabled?  If so, disable it temporarily to test.

    And if that doesn't make a difference, try playing while completely disconnected from the internet.  Sign into Origin, put it in offline mode, and then disable wifi and/or pull the ethernet cable.

  • katsimming's avatar
    katsimming
    6 years ago

    Tried both of those things and it’s still not working. Same problem. I click on the game it loads for a second and then it immediately brings me back to origin 

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