Forum Discussion

XELE87

Rising Traveler

12 years ago

Solved

Sims 3 BSOD Help

My sims 3 either crash to desktop or bsod while playing twice today, quite a fed-up experience.

Sometimes it crashed even on saving.

I've played Sims 3 on this pc since I purchased on sep 2012.

My sims 3 tends to crash or bsod more often on towns where families have reached second or third generations and saved plenty of times.

Dosen't happen on fresh new towns with new families though.

Belows my bsod log and system information from dxdiag.

Sims 3 game version updated 1.67.2.024017

BSOD LOG

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050033
BCP3: 00000000000406F8
BCP4: FFFFF80002C7F001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040114-14180-01.dmp
C:\Users\Luke\AppData\Local\Temp\WER-42479-0.sysdata.xml

ENTIRE DXDIAG TECHNICAL INFORMATION

System Information
------------------
Time of this report: 4/1/2014, 21:47:05
Machine name: LUKE-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: 520-1149d
BIOS: Ver: LA3_703.rom vLA37.03
Processor: Intel(R) Core(TM) i5-3450S CPU @ 2.80GHz (4 CPUs), ~2.8GHz
Memory: 8192MB RAM
Available OS Memory: 8148MB RAM
Page File: 2861MB used, 13432MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon(TM) HD 7450A Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x6779)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6779&SUBSYS_90B31B0A&REV_00
Display Memory: 4095 MB
Dedicated Memory: 1008 MB
Shared Memory: 3087 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: HP TouchSmart
Monitor Id: HWP4211
Native Mode: 1920 x 1080(p) (60.016Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1094 (English)
Driver Version: 8.892.2.3000
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 11/24/2011 15:27:44, 862720 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2439-11CF-FC7C-B9B0BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6779
SubSys ID: 0x90B31B0A
Revision ID: 0x0000
Driver Strong Name: oem12.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:8.892.2.3000😛ci\ven_1002&dev_6779&subsys_90b31b0a
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

---------------

technical issues

crinrict
12 years ago
If anything is defective in your hardware, you can still get BSOD.

As for Sims 4. The specs are not out but I would be very surprised if Windows 7 is not supported. Many still use it. Microsoft has only ceased support for XP. So XP users might not be able to play but Windows 7 should be fine.

8 Replies

Anonymous
12 years ago
BSODs cannot be caused by game software, which do not have access at the lower levels of the system. Drivers can lead to BSODs, however, the great majority are caused by hardware problems. In your case, your driver is new enough for the Sims 3, which is an elderly game, but you are overdue to update drivers for any newer software that you use (two and a half years old now).
XELE87
Rising Traveler
12 years ago
So what do you suggest further? Because I remember trying to update drivers just recently especially the display driver one but it says it's up to date.
So I did another update just in case for my AMD Radeon(TM) HD 7450A Graphics and the result is
My windows has determined that the best driver for my device is already installed and is up to date.
crinrict
Hero+
12 years ago
Did you run an hardware check and check your temperature ?
Anonymous
12 years ago
Microsoft's own built-in driver updates are often very old and thus, useless. Only AMD / ATI direct will almost always have what you need.

http://support.amd.com/en-us/download
XELE87
Rising Traveler
12 years ago
The link you provided DriverTuner does detect updates require for 5 of my drivers.
1 update for Microsoft ehome infrared Transceiver under Human Interface Devices.
1 update for RealTek PCIE CardReader under Memory Technology Driver.
3 updates under System devices for:

Xeon(R) Processor E3-1200 v2/3rd Gen Core processor DRAM controller - 0150
Xeon(R) Processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port -0151
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12

However to update the above drivers using DriverTuner I have to made registration fee of around US$29.98. :robotvery-happy:

I also have another two questions to end this:

Even with all latest drivers updated will other factors cause sudden bsod's like one great example system service exception and less minor desktop crash during Sims 3 gameplay cause I also have some mods and other EP installed like University, Generations, Ambitions, Into the future, Island Paradise, World Adventures, Night Life etc?

Will my PC operating systems support Sims 4?
crinrict
Hero+
12 years ago
If anything is defective in your hardware, you can still get BSOD.

As for Sims 4. The specs are not out but I would be very surprised if Windows 7 is not supported. Many still use it. Microsoft has only ceased support for XP. So XP users might not be able to play but Windows 7 should be fine.
Anonymous
12 years ago
That was a quick google that totally skipped the official URL somehow. I regret a hastiness that created any confusion. Microsoft is still a poor choice for obtaining drivers, but the graphics drivers can be totally free from AMD, at their own URL

http://support.amd.com/en-us/download
XELE87
Rising Traveler
12 years ago
Have you realize the mistake you made? You made me paid the registration fee for nothing.
That registration fee amount to me is nothing, but its more about the reliability and integrity issue here.