Sims 3 code already redeemed
Code redemption
If you're not sure how to redeem a code, please read this article:
https://help.ea.com/in/help/origin/origin/origin-code-redemption-faq/
Before trying any other troubleshooti...
Forum Discussion
@Panda12399 If some of your packs aren't showing in your Origin library, the only way to fix it is to contact EA customer support, again. Origin won't accept your codes no matter what you do—they read as used, so they can't be added to any account, even yours. I'm not sure why the codes stopped working, but the procedure is going to be the same as before. For each pack, take a photo with the disc, case, and code showing, upload them to a live chat, and let the support rep fix it.
https://help.ea.com/en/contact-us/
Sometimes, although not always, it's possible to install using a disc and get Origin to recognize the packs, even though the codes aren't on your account. Origin would still control the install, and you wouldn't need to use a disc to play. You can always try it, and uninstall if the packs don't show up in the launcher.
The other option, if you can't make Origin cooperate, or you don't want to jump through those hoops, is to install via disc and leave Origin out of it entirely. You'd need a disc copy of every pack you'd like to install, plus a base game disc manufactured before September 2012; the newer ones require Origin to control the install process. If you'd like to go this route, let me know, and I'll post more detailed instructions.
I had this problem too - my games were registered on EA and The SIms 3 website on an email address that was hacked and i cannot get back in to it. Hotmail keeps refusing any of the details i give them to recover my account.
I contacted EA before about switching details from my old account to my new one, but they were useless and just kept asking if I knew the password, which i don't, and sending the password reset to my old email is pointless as i cannot access that account!!
I'm going to try one last time them give up!
@laurieloujames I'm sorry, but if you can't recover access to your old Origin account, then there's no way to access your games, either. Codes can't be transferred from one account to another, nor can they be reused, even by the original owner.
As far as your Origin account goes, you could try filling out the account recovery form. If you can provide enough information about the account, EA may allow you to change its associated email without being able to access the defunct hotmail account.
