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puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

Sims 3 code already redeemed

Code redemption If you're not sure how to redeem a code, please read this article: https://help.ea.com/in/help/origin/origin/origin-code-redemption-faq/ Before trying any other troubleshooti...
pc
technical issues
KarroKikka's avatar
KarroKikka
5 years ago

Have all the The Sims 3 expansion and game packs on discs, original ones that my parents bought for me when I was younger. Have been trying to reinstall them through Origin using the serial codes. Only a few codes worked. Most of the times it tells us that the code has already been used. Never used the codes before with Origin. What should I do? (My current PC has no disc reader). 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @KarroKikka  Did you ever register any of your content on the old Sims 3 site ( www.thesims3.com or store.thesims3.com )?  If so, that's why some of the codes read as used: the old site and Origin share information.  But that content should already be in the Origin game library associated with the account you used back then.  Please check your current account too: open your Origin game library, right-click on the Sims 3 icon, select More > Expansion Packs (or Stuff Packs), and see whether the packs with the used codes are listed as owned.

    If you don't remember what account you might have used on the old Sims 3 site, you can enter any email address you had back then in the login window and click "Forgot your password?"  Any address associated with an account should receive a password recovery email.  Be sure to check your spam folder as well.

    If you do find a separate account with your old content on it, you can request that EA customer support merge it with your current account.  You can also ask support for help in tracking down an old account.  In the second case, it would be helpful to take a photo for each missing pack that shows the disc, the box it came in, and the insert with the code visible.  You can upload these photos directly to a live chat session.

    https://help.ea.com/en/contact-us/

    Support is on limited hours right now, with phone calls entirely unavailable and live chat only open from 9 am to midnight GMT, Monday through Saturday.

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