Forum Discussion

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

Sims 3 code already redeemed

Code redemption If you're not sure how to redeem a code, please read this article: https://help.ea.com/in/help/origin/origin/origin-code-redemption-faq/ Before trying any other troubleshooti...
pc
technical issues
livewireact's avatar
livewireact
5 years ago

Good evening. I purchased the Sims 3 along with multiple expansions a couple years ago. I had only installed them on my Mac. Nowhere else. Now, I'm trying to play the game but Origin is telling me my code has already been redeemed. I personally don't recall using the code on any online platform, Has this happened to anyone else? How can I fix this? 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @livewireact  You might not remember it, but is it possible you registered your content on the old Sims 3 site ( www.thesims3.com or store.thesims3.com )?  Doing so would have given you some free store content: an extra world, plus some bonus items for each expansion.  That site and Origin share information, so any code used in either will read as already redeemed in the other.

    If you're not sure which email address you might have used, you can enter any address you can think of into the login window on Origin or the old site and click "Forgot your password?"  Any address associated with an account will receive a password recovery email.  Be sure to check your spam folder too.

    If this isn't the issue, did you happen to buy the discs used?  The previous owner could have registered them before selling them.

Recent Discussions