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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

Sims 3 code already redeemed

Code redemption If you're not sure how to redeem a code, please read this article: https://help.ea.com/in/help/origin/origin/origin-code-redemption-faq/ Before trying any other troubleshooti...
pc
technical issues
bethiebunnie's avatar
bethiebunnie
5 years ago

Hi! I'm trying to transfer my expansions on my pc to origin, and I just wanted to ask: if I uninstall them from my pc, can I still redeem the codes on origin? Thanks!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @bethiebunnie  A Sims 3 product key can be registered in Origin exactly once, regardless of whether you've used it to install on a computer before.  If your existing install requires you to launch the game through Origin, the keys are probably already registered to your account.  You can check by logging into the Origin website, clicking on Sims 3 in your game library, then More > Expansion Packs (or Stuff Packs), and seeing whether the packs are listed as owned (Download/Details/Play) or unowned (Buy Now).

    If the packs aren't in your account, and the keys were never used, you can still register them now, without uninstalling the game.  You can use the Origin app, the website, or the old Sims 3 store site ( store.thesims3.com ), by signing in and clicking Register a Game at the bottom of the screen  The store seems to be the most reliable option, but they should all work.

    • bethiebunnie's avatar
      bethiebunnie
      5 years ago

      I tried registering them on Origin and the Sims 3 store, but it say the keys have already been used. 

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        5 years ago

        @bethiebunnie  Then they're already attached to an account, and you'll need to figure out which one.  If you don't know what email address you might have used to register your games, you can open an Origin login window, enter any address you can remember, and click "Forgot your password?"  An address associated with an Origin account should receive a password recovery email.  Be sure to check your spam folder too.

        If you don't get anywhere with this, you can contact EA customer support and ask for assistance.  Maybe someone will be able to help you figure out what account the content is registered to, and therefore how you might be able to access it.

        https://help.ea.com/en/contact-us/

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