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Wristrake's avatar
Wristrake
4 years ago
Solved

Sims 3 Continuously Signing Me Out?

Even if I enable "Keep me logged in" the game still signs me out whenever I boot up the game. Also I noticed that Riverview is gone even though I've downloaded it several times. This has been a recur...
pc
technical issues
puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@Wristrake  The error preventing you from deleting the Sims 3 user folder may be related to OneDrive syncing it.  Try disabling the auto-syncing of Documents:

https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85

You may first need to pause syncing and/or cancel the current sync:

https://support.microsoft.com/en-us/topic/how-to-cancel-or-stop-sync-in-onedrive-4885c27e-3d89-4d69-be75-2646c71367d3

Once you've done that, try installing Riverview into a clean user folder and see whether it works.  For the login issue, it may help to clear the cache for Internet Explorer.  Even though you never use it, the launcher does for some purposes.  Be sure to uncheck the box to preserve data for favorite sites.

https://kb.wisc.edu/page.php?id=15141

  • Wristrake's avatar
    Wristrake
    4 years ago

    Hi. Riverview has already been classified as "installed" and yet it does not show up on my world selection. I figured this may be because of the login issue. Also, I tried to clear cache in Internet Explorer, and unfortunately, it still continues to log me out even if I check the "Remember me" box. How do I create a new clean folder again?

  • Wristrake's avatar
    Wristrake
    4 years ago

    Never mind. The login issue has been resolved. Thank you so much.

    • Wristrake's avatar
      Wristrake
      4 years ago

      I've found the source of my problem. Seems like the login issue returns once I install Riverview from the Downloads dashboard. 

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        4 years ago

        @Wristrake  Does Riverview work properly if you download it from the store site and install it through the launcher?  You may need to clean out any leftover files in the Downloads and InstalledWorlds folders inside the Sims 3 user folder.

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