Community ManagerHi @DestinysEcho,
It sounds like there may be some issues happening with your account and game entitlements that the live support team would need to look into with you- here on the forums, we don't have access to your specific account details to investigate this further and see what's causing these issues.
Please reach out to the live support team from the help site here so they can take a look with you and see what's happening- I'd also recommend you attach this AHQ conversation when you contact live support so that team does have something to reference. If you have any issues contacting live support, be sure to let me know.
Thank you so much for reply! I will definitely do that.
Just wanted to post a quick update.
A few friends who are having the same issues as I am, posted in a discord channel this morning. They said the sims 3 store was working for the moment. I quickly hopped onto the site. I was able to log in and get to my purchase history.
I was able to download about a third of my store items before the site crashed again. I have tried multiple times today to waiting to see if it comes back up. But I keep getting bad gateway or under maintenance again.
I did install what I was able to download. A few worlds and some outfits. They did work and my game did load up.
* fingers crossed that EA keeps working on stuff and I can get the rest of my items.
But at least now I have hope.
Hey, did you ever find a fix to this? I'm having a similar problem rn and i'm stunned. My Sims 3 seemed to work fine until I tried it earlier this week. ☹️ I'm really sad, I don't love the Sims 4 nearly as much and idk what to do. I feel like EA just doesn't care as much anymore for poeple having difficulties with their older games.
@xuiliajuicebox As a test, please try playing in a clean user folder. Move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If this doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
