@tbluitt2326 Is this how you're trying to get a dxdiag?
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
If so, and it's not working, then you have bigger issues on your hands than just the Sims 3 crashing. If you happen to have dual hard drives, the first thing to check is how much free storage you have on the presumably small C drive, where Windows is installed. Without enough space to maneuver, Windows itself will have all kinds of problems.
If this isn't the case, let me know whether you can get a dxdiag to run, and I'll start making suggestions.
@puzzlezaddict I got it to run. I was attempting something else and of course, it didn't work. I only have one drive and it is HDD with 630 GB of not being used.
@tbluitt2326 So then, can I see the dxdiag?
@puzzlezaddict I attached it to the original post. 🙂
@tbluitt2326 Serves me right for just hitting refresh.
Anyway, you have a couple of errors related to OneDrive. It's possible that it's trying to sync your game folder while you play, and that's causing the crashes. Try disabling it to see whether it helps. Also, I take it you've confirmed that TS3 is using your Nvidia card, rather than the integrated chip? You can check the deviceconfig inside your game folder to confirm; the GPU entry starts about 30 lines down.
Since you're keeping an eye on the Task Manager, do you happen to know how much RAM TS3 is using when it crashes? It's a 32-bit app, so if it goes over ~3.7 GB for even a moment, it can crash without warning. This could be an issue if you're spending a lot of time in CAS or Edit Town, or just if you're playing in the wrong world. Some are too large or complicated to stay under the RAM limit for long; others are broken and overstress the game engine with routing errors. Let me know where you're playing, and if you still get crashes, please test with a clean game folder (pull your existing one out of Documents\EA) in a well-made world like Sunset Valley or Twinbrook.
Disabling OneDrive would be a a convenient and simple solution, which is why you should try it first. RAM use can be managed in various ways. If neither of these is the issue though, you might have a corrupt graphics card driver or some other system error. Let me know if you're still seeing crashes, and I'll post instructions for checking your system files, and for a clean driver install.
