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@roberta591 OK, so the technician thinks it's an issue with the monitor itself and I may need to hook up an external monitor to my laptop...
@FirePrincess917 Your laptop has a LGD038E screen that is LED back lit. As you didn't indicate issues with other programs I would guess the screen is working properly. Normally this technology works or it don't work. According to Acer your computer has a VGA and a HDMI post. The 15 pin VGA is fading fast because of the limitations of the technology. HDMI (the same ports that are on most of today's TVs) is the same technology as DVI except DVI does not have audio and HDMI does. While this may be the problem there is a simple test to determine if it is. Just hook it up to a tv with HDMI. I have seen some VGA monitors in resale shops for $20. Borrowing someone's monitor (or tv) with the proper inputs (or go to them) could be hooked up fast. Let us know how you make out.
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