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FayyGreen's avatar
FayyGreen
Newcomer
3 days ago

Sims 3 disappeared from library

I have played countless of hours of the sims 3 and had almost every single expansion. Since there was a sudden update from the sims 3 (that I did not install) my sims 3 has disappeared from my library. I did not do anything with the game because I was too scared to update it or play it. Now it says that I need to buy the Sims 3 (and all expansions) because I do not own them. This means all my hours of playing in the game and all my expansions thus my money is gone. Can anybody please help me? It is like my childhood has been erased. 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Hello,

    It sounds like The Sims 3 was removed from your account and you would need to repurchase in order to access and play- this isn't something we can check on over the forums as we don't have access to your account information, but live support can check your entitlements for The Sims 3 and see what's happened. Please submit a new case on the site here so they can look into this further- be sure you attach this forum conversation when you reach out there so the team has further information to reference. 

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