Sims 3 disappeared from my EA app

Question

When I started my PC today, my whole Sims 3 installation with all packs had disappeared from my EA library. This has happened before, but unsually restarting/repairing the app fixed the problem.

Not this time, so I contacted the support via chat. The assistant obyiously couldn't see my TS3 either, but to my big surprise and without any discussion, he started to add back all packs that I told him.

There are just 2 problems:

He couldn't add back the Katy Perry SP
All my store content is gone and can't be re-uploaded from the store (I get an error notification).

So currently I have deleated everything and download all packs again from the app. Keep your fingers crossed for me that the store works again afterwards ...

puzzlezaddict · Answer

alanmichael1&nbsp; I've flagged your post in case there's something to be done on EA's end, but it will probably take a couple days to get a response.&nbsp; In the interim, please let me know how it goes.

alanmichael1 · Answer

Thank you so much for your support ☀️

alanmichael1 · Answer

The problem is solved. The store works again and I have everything back :-)

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Sims 3 disappeared from my EA app

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