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Anonymous's avatar
Anonymous
12 years ago
Solved

Sims 3 does not recognise AMD Radeon R9 280X

Hello,  I had Sims 3 successfully working with an Nvidia GTX460 graphics card, but it won't work with my new AMD Radeon R9 280X. I get the following message:  "Unable to start game  Device 0 c...
pc
technical issues
  • Anonymous's avatar
    Anonymous
    12 years ago
    Hello Crin and BGH22, I'm pleased to report that installing the newest 'approved' driver has fixed the problem, and Sims 3 is now working fine. :-) Thanks very much for your help and advice.
Anonymous's avatar
Anonymous
12 years ago
Thanks for your replies BGH22 and Crinrict. Yes I can see Sims 3 in the list of installed games in the AMD Gaming Evolved client but I can't launch the game from there (nothing happens when I click on the button), and I can't optimise the game until I can open it!
crinrict's avatar
crinrict
Hero+
12 years ago

Could you try the following:

  1. Close the game and launcher
  2. Go to the following folder documents\electronicarts\thesims3\ and find a file called options(.ini)
  3. Open the file with a text edior of your choice
  4. Find the following line: fullscreen = 1
  5. Change it to fullscreen = 0
  6. Start the game

The game should now start in windowed mode. See if that works.

  • Anonymous's avatar
    Anonymous
    12 years ago

    Your welcome rogamg60 and thanks Crin

  • Anonymous's avatar
    Anonymous
    12 years ago
    Hello Crin,

    Before removing Sims 3 and reinstalling it I had tried this without success when using the Sims 3 launcher. I'll try again via the AMD software.
  • Anonymous's avatar
    Anonymous
    12 years ago

    Yes, Crin, I get the same error message.  Thanks for your help.

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Could you check in your device manager if there's an exclamation point next to the graphic card (check if the drivers are installed ok).

  • Anonymous's avatar
    Anonymous
    12 years ago
    Hello Crin,

    Yes the driver is installed, but I'm using the latest version which is a beta driver, and will downgrade to the newest 'approved' driver.
  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Yes, try that.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Hello Crin and BGH22, I'm pleased to report that installing the newest 'approved' driver has fixed the problem, and Sims 3 is now working fine. :-) Thanks very much for your help and advice.
  • Anonymous's avatar
    Anonymous
    12 years ago

    Your welcome and Glad you got it working!! Enjoy your game!

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Great to hear.

    Could you please accept a solution so people know that this is solved and what the solution was.

    Thank you

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