Sims 3 Doesn't Appear in Game Library
Hello, I purchased and redeemed a Sims 3 product code sometime last year in October. Now, I am unable to locate the game in my library to download it to continue playing. Currently, the game is inst...
Forum Discussion
@Dark_Dunez You can only redeem a code once, so of course you'd get that message. So then the question is which account you used to register the code. You might check whether you have any filters enabled in Origin on your new computer that would be blocking certain games from appearing in your Origin library.
You can also find the email address associated with the TS3 code, as long as you haven't deleted your game folder on your laptop. Go to Documents\EA\TS3\Downloads, and there should be a file in there labeled [your email].bin. Obviously, if you originally used a different email to register your game, you can login with this one and find your game.
If this is the email you've been using to login to Origin on your new computer, where you're not seeing TS3, then it may have been removed from your account. EA could have made a mistake (it does happen). But if you purchased the code from an unauthorized third-party seller, it's entirely possible that the code was originally stolen or otherwise fraudulently obtained, and EA has responded by deactivating it. The only way to find out for sure is to contact customer support. You'll need someone on that end to look at your account and tell you whether there's a problem.
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