Forum Discussion

Anonymous

11 years ago

sims 3 downloading exchange and registration issues

Hi. I bought my Sims 3 base package online from origin. i have also bought several add ons since. i tried to download some exchange items from the sims 3 community but when i try it says i must re...

technical issues

crinrict

Hero+

11 years ago

For registrations issues it's best to contact a game advisor

Game advisors can be found through live chat or call-back

https://help.ea.com/en/contact-us/
Click on the orange NEXT button
Select a platform
Click on the orange NEXT button
Select a topic and describe your problem in a few words
Click on the orange NEXT button
Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Advisor using the new EA Help page

Anonymous
11 years ago
I've tried that. They say:
Xane - To be honest, the Sims 3 isn't really a support title anymore
Me - Oh really? Why would that be?
Xane - Mostly because it's an older title and there's no longer a dedicated development team for the Sims 3. /:
Ugh! If anyone knows anything I would be so greatful! I feel like I cannot buy anything now cause of these issues. You'd think they would want my $ heh
- EA_David
  Community Admin
  11 years ago
  @Creep057Huh, wow. Thanks, we'll look into the case.
  
  As for your issue, thanks for the details given we'll look into it further. I don't have any direct troubleshooting steps to fix this, but if the game isn't autoregistering on the site this looks like a significant issue.
  
  However before looking into this more closely, can you double check that you're using the same account on the sims 3 site that you're using to log into Origin? Account mixups are very common so we want to discount this possibility before taking any major extra steps.
  
  Thanks.