I just bought and downloaded sims 3 generations and everything was downloaded and installed just fine, but when I went to play it, it kept loading island paradise instead. So I uninstalled the game itself and all the EPs then reinstalled the game and generations only, but now when I try and load generations it brings me to the launcher, I press the play button, and all I get is a black screen with a blue spinning wheel. I'm playing on windows 8. Thanks!

actually it was loading the correct game to play that's the way the game plays once expansion or stuff pack is installed are installed they combine for playing and since island paradise is your newest installed released game you play from the island paradise one the game always plays from the newest released installed game examples of how the games work you have the sims 3 base game then buy seasons you will play from the seasons expansion the base game will combine for playing then say you buy university the game will play from (again the others combine for playing ) that as it is your newest installed released game then say you buy an older released game like generations you will still play from the uni one as it is the newest released installed game you own and installed edit to add edit edit please let us know if your on a pc or mac @KariNicole21 moved to the sims 3 forum where you will get help for this

The game will not play now though that's my problem. All the other games will play but generations won't play. I press the splay button on the game launcher but all I get is a black screen with the blue spinning circle. I wait forever and the game doesn't play

@KariNicole21 there is help here for that issue you having with black screen with the blue spinning circle i'll post this in the helpes corner to seek further assistance for you just need to know if your on a pc or mac i may have missed that info if you posted it

ty for the info will post this in the helpers corner if any more info is needed they will let you know

Sims 3 EP | EA Forums

12 Replies

KariNicole21
11 years ago
--------------
System Devices
--------------
     Name: High Definition Audio Controller
Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_C0DA144D&REV_01\3&267A616A&2&A2
   Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 6.03.9600.17054 (English), 3/18/2014 01:19:14, 77312 bytes
     Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_C0DA144D&REV_09\4&1DCFEC60&0&0020
   Driver: C:\WINDOWS\system32\DRIVERS\Rt630x64.sys, 8.01.0510.2013 (English), 6/18/2013 07:46:17, 591360 bytes
     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_1415&SUBSYS_12341022&REV_00\3&267A616A&2&28
   Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.17031 (English), 2/22/2014 08:49:48, 280920 bytes
     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1401&SUBSYS_00000000&REV_00\3&267A616A&2&C1
   Driver: n/a
     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_C0DA144D&REV_11\3&267A616A&2&90
   Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 6.03.9600.16384 (English), 8/22/2013 04:39:27, 30208 bytes
   Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.03.9600.16384 (English), 8/22/2013 05:43:34, 439136 bytes
   Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.03.9600.16384 (English), 8/22/2013 05:43:34, 422240 bytes
     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1404&SUBSYS_00000000&REV_00\3&267A616A&2&C4
   Driver: n/a
     Name: AMD USB 3.0 eXtensible Host Controller - 0096 (Microsoft)
Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_C0DA144D&REV_03\3&267A616A&2&80
   Driver: C:\WINDOWS\system32\DRIVERS\UCX01000.SYS, 6.03.9600.17031 (English), 2/22/2014 08:49:49, 189784 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 6.03.9600.17031 (English), 2/22/2014 08:49:51, 325464 bytes
     Name: AMD SMBus
Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_C0DA144D&REV_14\3&267A616A&2&A0
   Driver: n/a
     Name: AMD SATA Controller
Device ID: PCI\VEN_1022&DEV_7804&SUBSYS_C0DA144D&REV_00\3&267A616A&2&88
   Driver: C:\WINDOWS\system32\DRIVERS\amdsata.sys, 1.01.0004.0014 (English), 8/22/2013 05:43:41, 79200 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\amdxata.sys, 1.01.0004.0014 (English), 8/22/2013 05:43:40, 25952 bytes
     Name: PCI standard ISA bridge
Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_C0DA144D&REV_11\3&267A616A&2&A3
   Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 6.03.9600.16384 (English), 8/22/2013 05:43:49, 17248 bytes
     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1402&SUBSYS_00000000&REV_00\3&267A616A&2&C2
   Driver: n/a
     Name: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
Device ID: PCI\VEN_168C&DEV_0032&SUBSYS_4105144D&REV_01\4&2760F45E&0&0028
   Driver: C:\WINDOWS\system32\DRIVERS\athw8x.sys, 3.00.0001.0145 (English), 6/18/2013 07:45:02, 3680256 bytes
   Driver: C:\WINDOWS\system32\drivers\vwifibus.sys, 6.03.9600.16384 (English), 8/22/2013 04:39:00, 24576 bytes
     Name: AMD Radeon HD 7420G
Device ID: PCI\VEN_1002&DEV_9992&SUBSYS_C0DD144D&REV_00\3&267A616A&2&08
   Driver: C:\WINDOWS\system32\DRIVERS\atikmdag.sys, 8.01.0001.1360 (English), 12/13/2013 11:23:36, 13207552 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 12/13/2013 11:23:26, 43520 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\atikmpag.sys, 8.14.0001.6354 (English), 12/13/2013 11:23:36, 626176 bytes
   Driver: C:\WINDOWS\system32\atiumd64.dll, 9.14.0010.1001 (English), 12/13/2013 11:23:48, 7751920 bytes
   Driver: C:\WINDOWS\system32\atiumd6a.dll, 8.14.0010.0429 (English), 12/13/2013 11:23:50, 8927704 bytes
   Driver: C:\WINDOWS\system32\atitmm64.dll, 6.14.0011.0025 (English), 12/13/2013 11:23:46, 190976 bytes
   Driver: C:\WINDOWS\system32\atiicdxx.dat, 12/13/2013 11:23:34, 721296 bytes
   Driver: C:\WINDOWS\system32\amdpcom64.dll, 8.14.0010.0023 (English), 12/13/2013 11:23:26, 78432 bytes
   Driver: C:\WINDOWS\system32\atimpc64.dll, 8.14.0010.0023 (English), 12/13/2013 11:23:36, 78432 bytes
   Driver: C:\WINDOWS\system32\atiadlxx.dll, 6.14.0010.1129 (English), 12/13/2013 11:23:26, 1144320 bytes
   Driver: C:\WINDOWS\system32\atiumd6a.cap, 12/13/2013 11:23:48, 3426688 bytes
   Driver: C:\WINDOWS\system32\atimuixx.dll, 6.14.0010.1002 (English), 12/13/2013 11:23:36, 31232 bytes
   Driver: C:\WINDOWS\system32\atiapfxx.exe, 6.14.0010.1001 (English), 12/13/2013 11:23:28, 368640 bytes
   Driver: C:\WINDOWS\system32\ativvsva.dat, 12/13/2013 11:23:54, 157144 bytes
   Driver: C:\WINDOWS\system32\ativvsvl.dat, 12/13/2013 11:23:56, 204952 bytes
   Driver: C:\WINDOWS\system32\ativvaxy_cik.dat, 12/13/2013 11:23:54, 234036 bytes
   Driver: C:\WINDOWS\system32\ativvaxy_cik_nd.dat, 12/13/2013 11:23:54, 233776 bytes
   Driver: C:\WINDOWS\system32\ativce02.dat, 12/13/2013 11:23:54, 83552 bytes
   Driver: C:\WINDOWS\system32\atiesrxx.exe, 6.14.0011.1164 (English), 12/13/2013 11:23:32, 239616 bytes
   Driver: C:\WINDOWS\system32\atieclxx.exe, 6.14.0011.1164 (English), 12/13/2013 11:23:32, 588288 bytes
   Driver: C:\WINDOWS\system32\atidemgy.dll, 4.05.5088.28599 (English), 12/13/2013 11:23:32, 442368 bytes
   Driver: C:\WINDOWS\system32\atio6axx.dll, 6.14.0010.12618 (English), 12/13/2013 11:23:40, 26352128 bytes
   Driver: C:\WINDOWS\system32\aticalrt64.dll, 6.14.0010.1848 (English), 12/13/2013 11:23:30, 62464 bytes
   Driver: C:\WINDOWS\system32\aticalcl64.dll, 6.14.0010.1848 (English), 12/13/2013 11:23:28, 55808 bytes
   Driver: C:\WINDOWS\system32\aticaldd64.dll, 6.14.0010.1848 (English), 12/13/2013 11:23:30, 15716352 bytes
   Driver: C:\WINDOWS\system32\atipblag.dat, 12/13/2013 11:23:46, 3917 bytes
   Driver: C:\WINDOWS\system32\atiu9p64.dll, 8.14.0001.6354 (English), 12/13/2013 11:23:46, 115512 bytes
   Driver: C:\WINDOWS\system32\atiuxp64.dll, 8.14.0001.6354 (English), 12/13/2013 11:23:54, 143304 bytes
   Driver: C:\WINDOWS\system32\atig6pxx.dll, 8.14.0001.6354 (English), 12/13/2013 11:23:34, 74752 bytes
   Driver: C:\WINDOWS\system32\atig6txx.dll, 8.14.0001.6354 (English), 12/13/2013 11:23:34, 100352 bytes
   Driver: C:\WINDOWS\system32\atibtmon.exe, 2.00.0000.0000 (English), 12/13/2013 11:23:28, 118784 bytes
   Driver: C:\WINDOWS\system32\atiapfxx.blb, 12/13/2013 11:23:26, 550456 bytes
   Driver: C:\WINDOWS\system32\amdmiracast.dll, 12/13/2013 11:23:16, 412672 bytes
   Driver: C:\WINDOWS\system32\amdhdl64.dll, 12/13/2013 11:23:16, 134656 bytes
   Driver: C:\WINDOWS\system32\atidxx64.dll, 8.17.0010.0525 (English), 12/13/2013 11:23:32, 9753752 bytes
   Driver: C:\WINDOWS\SysWOW64\atiumdag.dll, 9.14.0010.1001 (English), 12/13/2013 11:23:50, 6630232 bytes
   Driver: C:\WINDOWS\SysWOW64\atiumdva.dll, 8.14.0010.0429 (English), 12/13/2013 11:23:54, 8287008 bytes
   Driver: C:\WINDOWS\SysWOW64\amdpcom32.dll, 8.14.0010.0023 (English), 12/13/2013 11:23:26, 71704 bytes
   Driver: C:\WINDOWS\SysWOW64\atimpc32.dll, 8.14.0010.0023 (English), 12/13/2013 11:23:36, 71704 bytes
   Driver: C:\WINDOWS\SysWOW64\atiadlxy.dll, 6.14.0010.1129 (English), 12/13/2013 11:23:26, 825344 bytes
   Driver: C:\WINDOWS\SysWOW64\atiumdva.cap, 12/13/2013 11:23:52, 3461040 bytes
   Driver: C:\WINDOWS\SysWOW64\ativvsva.dat, 12/13/2013 11:23:54, 157144 bytes
   Driver: C:\WINDOWS\SysWOW64\ativvsvl.dat, 12/13/2013 11:23:56, 204952 bytes
   Driver: C:\WINDOWS\SysWOW64\atioglxx.dll, 6.14.0010.12618 (English), 12/13/2013 11:23:46, 22157824 bytes
   Driver: C:\WINDOWS\SysWOW64\atidxx32.dll, 8.17.0010.0525 (English), 12/13/2013 11:23:32, 8406024 bytes
   Driver: C:\WINDOWS\SysWOW64\aticalrt.dll, 6.14.0010.1848 (English), 12/13/2013 11:23:30, 52224 bytes
   Driver: C:\WINDOWS\SysWOW64\aticalcl.dll, 6.14.0010.1848 (English), 12/13/2013 11:23:28, 49152 bytes
   Driver: C:\WINDOWS\SysWOW64\aticaldd.dll, 6.14.0010.1848 (English), 12/13/2013 11:23:28, 14302208 bytes
   Driver: C:\WINDOWS\SysWOW64\atipblag.dat, 12/13/2013 11:23:46, 3917 bytes
   Driver: C:\WINDOWS\SysWOW64\atiu9pag.dll, 8.14.0001.6354 (English), 12/13/2013 11:23:46, 98496 bytes
   Driver: C:\WINDOWS\SysWOW64\atiuxpag.dll, 8.14.0001.6354 (English), 12/13/2013 11:23:54, 126336 bytes
   Driver: C:\WINDOWS\SysWOW64\atigktxx.dll, 8.14.0001.6354 (English), 12/13/2013 11:23:34, 96768 bytes
   Driver: C:\WINDOWS\SysWOW64\atiglpxx.dll, 8.14.0001.6354 (English), 12/13/2013 11:23:34, 69632 bytes
   Driver: C:\WINDOWS\SysWOW64\atiapfxx.blb, 12/13/2013 11:23:26, 550456 bytes
   Driver: C:\WINDOWS\SysWOW64\amdhdl32.dll, 12/13/2013 11:23:14, 123392 bytes
   Driver: C:\WINDOWS\atiogl.xml, 12/13/2013 11:23:42, 47887 bytes
   Driver: C:\WINDOWS\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 12/13/2013 11:23:42, 51200 bytes
   Driver: C:\WINDOWS\system32\ATIODE.exe, 1.00.0000.0001 (English), 12/13/2013 11:23:42, 332800 bytes
   Driver: C:\WINDOWS\system32\amdave64.dll, 5.08.0006.0000 (English), 12/13/2013 11:23:14, 96256 bytes
   Driver: C:\WINDOWS\SysWOW64\amdave32.dll, 5.08.0006.0000 (English), 12/13/2013 11:23:14, 90112 bytes
   Driver: C:\WINDOWS\system32\atisamu64.dll, 7.01.0000.0001 (English), 12/13/2013 11:23:46, 89088 bytes
   Driver: C:\WINDOWS\system32\amdhcp64.dll, 1.00.0000.0001 (English), 12/13/2013 11:23:14, 157736 bytes
   Driver: C:\WINDOWS\SysWOW64\atisamu32.dll, 7.01.0000.0001 (English), 12/13/2013 11:23:46, 80896 bytes
   Driver: C:\WINDOWS\SysWOW64\amdhcp32.dll, 1.00.0000.0001 (English), 12/13/2013 11:23:14, 142304 bytes
   Driver: C:\WINDOWS\system32\atiglpxx.dll, 8.14.0001.6354 (English), 12/13/2013 11:23:34, 69632 bytes
   Driver: C:\WINDOWS\system32\aticfx64.dll, 8.17.0010.1247 (English), 12/13/2013 11:23:30, 1318552 bytes
   Driver: C:\WINDOWS\SysWOW64\aticfx32.dll, 8.17.0010.1247 (English), 12/13/2013 11:23:30, 1100216 bytes
   Driver: C:\Program Files\AMD\CCC2\Install\ccc2_install.exe, 8.97.0100.0300 (English), 12/13/2013 11:24:00, 52320556 bytes
   Driver: C:\WINDOWS\system32\OpenCL.dll, 1.02.0011.0000 (English), 12/13/2013 11:23:26, 63488 bytes
   Driver: C:\WINDOWS\system32\amdocl64.dll, 10.00.1348.0005 (English), 12/13/2013 11:23:24, 29382144 bytes
   Driver: C:\WINDOWS\system32\amdocl_as64.exe, 12/13/2013 11:23:24, 1187342 bytes
   Driver: C:\WINDOWS\system32\amdocl_ld64.exe, 12/13/2013 11:23:24, 1061902 bytes
   Driver: C:\WINDOWS\system32\OpenVideo64.dll, 10.00.1348.0005 (English), 12/13/2013 11:24:06, 99840 bytes
   Driver: C:\WINDOWS\system32\OVDecode64.dll, 10.00.1348.0005 (English), 12/13/2013 11:24:06, 86528 bytes
   Driver: C:\WINDOWS\system32\clinfo.exe, 12/13/2013 11:24:06, 230912 bytes
   Driver: C:\WINDOWS\SysWOW64\OpenCL.dll, 1.02.0011.0000 (English), 12/13/2013 11:23:26, 57344 bytes
   Driver: C:\WINDOWS\SysWOW64\amdocl.dll, 10.00.1348.0005 (English), 12/13/2013 11:23:20, 24860160 bytes
   Driver: C:\WINDOWS\SysWOW64\amdocl_as32.exe, 12/13/2013 11:23:24, 995342 bytes
   Driver: C:\WINDOWS\SysWOW64\amdocl_ld32.exe, 12/13/2013 11:23:24, 798734 bytes
   Driver: C:\WINDOWS\SysWOW64\OpenVideo.dll, 10.00.1348.0005 (English), 12/13/2013 11:24:06, 83968 bytes
   Driver: C:\WINDOWS\SysWOW64\OVDecode.dll, 10.00.1348.0005 (English), 12/13/2013 11:24:06, 73728 bytes
   Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.sbz, 8.14.0001.6019 (English), 12/13/2013 11:23:16, 36096 bytes
   Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.ibz, 12/13/2013 11:23:16, 1988 bytes
   Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.cbz, 12/13/2013 11:23:16, 9833 bytes
   Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc32.dll, 1.00.0000.0001 (English), 12/13/2013 11:23:14, 258048 bytes
   Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc64.dll, 1.00.0000.0001 (English), 12/13/2013 11:23:14, 305152 bytes
   Driver: C:\WINDOWS\system32\coinst_13.251.dll, 1.00.0005.0009 (English), 12/13/2013 11:24:06, 129536 bytes
     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_C0DA144D&REV_11\3&267A616A&2&92
   Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 6.03.9600.16384 (English), 8/22/2013 05:43:33, 89952 bytes
   Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.03.9600.16384 (English), 8/22/2013 05:43:34, 439136 bytes
   Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.03.9600.16384 (English), 8/22/2013 05:43:34, 422240 bytes
     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1410&SUBSYS_C0DA144D&REV_00\3&267A616A&2&00
   Driver: n/a
     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1405&SUBSYS_00000000&REV_00\3&267A616A&2&C5
   Driver: n/a
     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_1414&SUBSYS_12341022&REV_00\3&267A616A&2&20
   Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.17031 (English), 2/22/2014 08:49:48, 280920 bytes
     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1400&SUBSYS_00000000&REV_00\3&267A616A&2&C0
   Driver: n/a
     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1403&SUBSYS_00000000&REV_00\3&267A616A&2&C3
   Driver: n/a
     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_9902&SUBSYS_C0DA144D&REV_00\3&267A616A&2&09
   Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 6.03.9600.17054 (English), 3/18/2014 01:19:14, 77312 bytes
     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&267A616A&2&A4
   Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.17031 (English), 2/22/2014 08:49:48, 280920 bytes
crinrict
Hero+
11 years ago
Could you post this info:

Click on Start and then type the following into the search prompt at the bottom: perfmon /rel

Press Enter to proceed.

A window will open and in there you can click on the red circles with a white X.

After clicking the X, the info on the bottom will update. Choose the Sims 3 Critical Event one and right click on it and choose "View Technical Details"

Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.

Forum Discussion

Sims 3 EP

12 Replies

Featured Places

The Sims 3 Technical Issues

Recent Discussions

My one saved game got deleted

Worlds not loading_"major" problem

Need Help

Negative Disgust Moodlet is stuck and won't go away.

Supernatural pack missing