@Garage_Queen Where did you buy the packs? If you used an unauthorized third-party seller, it's possible that you received a few bad codes. This is exactly what happens in those cases: the packs download properly but don't show up in the launcher or in-game. This can happen immediately or after weeks or months of the packs loading properly.
The only way to find out if this is the underlying issue is to contact EA customer support and ask about the status of your missing packs, not only whether they're on your account but whether the codes are active and valid.
https://help.ea.com/en/contact-us/
Support may suggest that you have this current download issue:
But you don't, yours is different, and you can reiterate that to the support rep as many times as it takes.
@bluebugs53 I've merged your post with another thread about the same issue. Please see the above.
Thank you for merging my post. I tried again today (1 day after writing the original post) and still no luck. The expansion packs are all sat in the downloads cue but when I press download it either says “something went haywire” or “something went wrong”. I’m really at a loss and no one from EA seems to be helping me, or can’t help me I don’t know. Really sucks because I’ve had those expansions for a while and spent a lot of money on them.
I had this issue as well using EA application. Try using Origin instead. I hope this will sort your issue. If you paid for them you will get those back please do not worry.
I tried on Origin to begin with but my expansion packs are nowhere to be seen on Origin. I can’t see them in the download cue and I don’t even have an ‘Extra Content’ button when I click on the game. They’ve just completely vanished from Origin. I originally thought this was because Origin wasn’t the place I should be doing it anymore and EA App was the new place I should be. So I downloaded EA App and I can actually see the packs on there but they just won’t download. It’s so frustrating 😭
Try to type “sims 3” in the search bar and see if all of the expansions packs you have shows as “purchased” . If not then it should show that you can purchase it. If that’s the case you probably having same issue as me.
Did you buy expansions packs on origin or from third part seller?
